Sales Associate | Banff (Full-Time, October - January)

Rocky Mountain Soap Company; Banff; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Product discounts

Retail bonuses

Rocky coach

Culture Club activities

Job summary

Rocky Mountain Soap Company is hiring a Product Advisor (Sales Associate) for a seasonal role in Banff. You will create a memorable, authentic store experience, drawing on natural product knowledge to guide customers toward our range of skincare, hair, and body essentials.

The position offers 40 hours per week with a target start in October and end in January 2027, including evenings, weekends, and holidays. A passion for natural products and customer service is essential.

Qualifications

• Proven success in offering excellent customer service in a retail setting.
• Experience working in a team-focused environment.
• Ability to adapt to a fast-paced store and flexible hours.

Responsibilities

• Provide memorable customer experiences and advise on product choices.
• Support in-store presentation and brand standard consistency.
• Drive sales metrics including conversion and ATV.
• Address customer concerns promptly and professionally.
• Assist with store upkeep, replenishment, and closing duties.

Skills

Customer service

Retail experience

Team player

Flexible schedule

Job description

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.
Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location.
Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.
Are you a natural fit for the new world of Rocky?

The position

The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.This is a seasonal position requiring 40 hours of availability per week, with a target start date in October and an expected end date of January 2027.

What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team membersto cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you?

• You have proven success in offering extreme customer service in a retail setting
• You are a team player and a kind person
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'
• A flexible schedule and availability to work evenings, weekends, and holidays. This position requires availability of 40 hours per week, including at least two closing shifts per week and availability onthree weekend days (Friday, Saturday, and Sunday)

What's in it for you?

• This position pays $19.00 per hour, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discountsand quarterly allowances
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate Culture Club organized activities

Application

• We are accepting applications for the Product Advisor positionuntilsuitable candidate are found.
• Eligibility: Candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!