Sales Associate

MCARTHURGLEN; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

A luxury retail company in Vancouver seeks a Sales Associate who will provide exceptional customer service while leveraging sales strategies to exceed goals. Candidates should have 1-3 years of experience in luxury retail and knowledge of fashion trends. Flexibility for a varying schedule, including nights and weekends, is preferred. Join a dynamic team dedicated to creating a unique shopping experience.

Qualifications

• 1-3 years selling experience in a luxury retail environment preferred.
• Ability to communicate effectively with customers and team.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Deliver luxury customer experience.
• Train team on product knowledge.
• Achieve sales goals and build long-term customer relationships.

Skills

Sales proficiency

Customer relationship management

Fashion trend knowledge

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills (iPad/laptop, Mobile POS)

Job description

Responsibilities

The successful individual will leverage their proficiency in Sales to...

• Deliver renowned and authentic service that creates an Expressive luxury customer experience
• Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team
• Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long‑term relationships with existing customers
• Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
• Build credibility and trust as a personal stylists and fashion expert by staying current with market competition, industry, fashion trends and customer shopping behaviors; share with customers as appropriate

Qualifications

• 1-3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace
• High school diploma or equivalent; college degree preferred
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.