Sales Associate

Staples Canada; City of Moncton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A national retail chain is seeking a customer service associate in Moncton. Responsibilities include delivering exceptional service, driving sales, and maintaining store standards. Ideal candidates will have strong communication skills and work collaboratively in a team. Prior retail experience is preferred. The role includes benefits like associate discounts and development programs.

Benefits

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Qualifications

• Prior retail experience preferred (3 months to 1 year).
• Strong customer service and communication skills are essential.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and enhance engagement.
• Drive sales in various store areas.
• Ensure operational excellence and maintain store standards.
• Handle transactions using the POS system.
• Calmly de-escalate customer issues.

Skills

Customer service

Communication skills

Teamwork

Job description

Overview

Job Description

Some of what you will do

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Some Of What You Need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some Of What You Will Get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs