Sales & Account Representative

Klassen Business Group; Abbotsford; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

On-target earnings

Profit-sharing (K-Bucks)

Recurring customer book

Structured ramp with weekly 1:1s

Employee benefits

Stable BC employer

Job summary

Klassen Group is seeking a relationship-driven sales professional to own a real book of business across the Fraser Valley and Lower Mainland. You will defend and deepen the recurring base with berry, mushroom, and nursery growers, while growing share of wallet through disciplined outbound and inbound cadences.

You will work with a Fulfillment Coordinator, an SDR, and an Install Manager, reporting to the Business Development Director who sets targets and provides coaching.

Qualifications

• 3–5 years of B2B sales or account management experience.
• Proven track record retaining and growing existing accounts.
• Comfortable with a disciplined weekly outbound cadence.
• Strong pricing and negotiation judgment.
• Willing to travel regularly within the Fraser Valley and Coastal region.
• Background in agriculture, horticulture, or landscaping preferred.

Responsibilities

• Defend and deepen the recurring base with on-account customers in the Coastal region.
• Execute across outbound, inbound, and recurring channels to quote, close, and coordinate reorders.
• Coordinate service and delivery to ensure smooth fulfillment and accurate orders.
• Maintain CRM and business system records for forecasting and planning.

Skills

Relationship building

Account management

CRM proficiency

Negotiation

Travel willingness

Industry knowledge (agriculture/hortih

Tools

CRM software (Salesforce)

Job description

Klassen is a family company built over generations — rooted in hard work, innovation, and a commitment to create value that lasts. Since 1963, we've grown from a single truck into a trusted supplier and transportation partner across 40 states and provinces.

We believe great companies are built through understanding — understanding our customers, our products, and our people. That's why we invest in craftsmanship, reliable service, and the team members who make it all happen. From soils and composts to mulches and growing media, we transform wood residuals into dependable solutions that support the work and lives of our customers.

If you want to be part of a company where people matter, quality matters, and your work makes a difference — welcome to Klassen.

About the Role

Are you a relationship-driven sales professional who knows how to earn a customer's trust and keep it? This role is built for someone who wants to own a real book of business — protecting the accounts that matter and growing steadily from a solid foundation.

You'll own Klassen's Coastal wholesale relationships across the Fraser Valley and Lower Mainland — working with berry, mushroom, and nursery growers who rely on us season after season. Your first priority is defending and deepening that recurring base. From there, you'll grow share of wallet, win back lapsed accounts, and build new business through a disciplined outbound and inbound cadence.

You won't be doing it alone. You'll work with a Fulfillment Coordinator who keeps your orders flowing and covers your customers when you're away, an SDR who passes you warm qualified leads, and an Install Manager on shared accounts. Your direct leader is our Business Development Director, who provides price and volume targets, coaches you on account strategy and pricing discipline, and runs weekly 1:1s with a structured six-month ramp so you're set up for success from day one.

At Klassen, you're not just a number — your manager knows your name, and when something comes up, someone picks up the phone.

Home base: Gladwin Abbotsford · BC · In-office role with one work-from-home day per week as you grow into the position · Travel within the Coastal region required

What You'll Do

Defend and deepen the recurring base

• Build strong, ongoing relationships with every on-account customer in the Coastal region
• Run proactive touchpoints and quarterly reviews with the recurring horticulture base — the number one retention priority
• Spot at-risk accounts early — ordering gaps, service issues, competitor activity — and run save plays before they lapse
• Grow share of wallet in the accounts we already serve — the highest-confidence growth lever we have

Execute across outbound, inbound, and recurring channels

• Quote, close, and coordinate reorders and recurring business across all wholesale segments
• Work a disciplined outbound cadence into target accounts and convert inbound leads routed to you
• Win back lapsed recurring accounts from a named, tracked list worked deliberately
• Follow the tier pricing strategy — no deal below the floor without sign-off

Coordinate service and delivery

• Hand won orders to fulfillment with complete, accurate requirements so delivery runs smoothly
• Set clear delivery expectations with customers and surface service issues early
• Coordinate with the Install Manager on accounts that take both bulk delivery and install work
• Onboard new accounts accurately — contacts, sites, pricing, SKUs, delivery notes
• Keep CRM and business system records current so forecasting, fulfillment, and service all run on good information

Requirements

• 3–5 years of B2B sales or account management experience, ideally in a repeat-order or wholesale environment
• A track record of retaining and growing existing accounts — not just chasing new logos
• Comfortable with a disciplined weekly outbound cadence — organized, consistent, and built into how you work
• Strong pricing and negotiation judgment; able to work within a pricing structure and hold the line
• Confident with CRM and business systems; committed to keeping your own data accurate and current
• Willing to travel regularly within the Fraser Valley and Coastal region to meet customers
• Background in agriculture, horticulture, or landscaping is a significant asset and will be given strong preference — candidates with this industry knowledge will stand out

What Success Looks Like

In your first six months you'll ramp with a defined plan, weekly 1:1s, and real coaching from your Business Development Director. Over time, success means the recurring horticulture base is retained and deepening, your book is growing around 15% a year, lapsed accounts are coming back, and every deal reflects pricing discipline. You'll know exactly where you stand — we measure what matters and review it together on a regular rhythm.

We Offer

• On-target earnings of $90,000–$110,000 per year — base salary of $60,000–$75,000 plus quarterly variable incentive tied to revenue growth (15–30% of total compensation)
• Participation in K-Bucks — Klassen's profit-sharing pool that rewards the whole team when the business wins
• A defended, high-value book of recurring customers to build on from day one
• A structured six-month ramp with weekly 1:1s and real coaching — you won't be left to sink or swim
• A cross-functional support team handling fulfillment and sales development so you can stay focused on selling
• Full employee benefits package
• Long-term stability with a growing BC company with a clear mission and values that show up in how we actually work
• Direct deposit, every two weeks

Who We Are Looking For

• A relationship-builder first, a closer second — someone customers trust and come back to
• Self-directed and organized — you own your cadence and follow through without being chased
• Honest and direct — you set realistic expectations with customers and keep your commitments
• Someone who understands that protecting the recurring base is the foundation everything else grows from
• Looking for a long-term role with a stable, growing company — not a short-term or transitional position
• Familiar with agriculture, horticulture, or the grower community — you understand the world your customers are operating in

Klassen Group is an equal-opportunity employer. We welcome applications from all qualified candidates and are committed to a workplace free from discrimination.