Sales Account Manager

Fire Safety and Protection; Peterborough; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Salary commensurate with experience

Tuition reimbursement program

Training on not only what we sell but…

Job summary

Fire Safety and Protection is seeking a Sales Account Manager to grow a defined territory by consulting on fire and life safety systems. You will nurture client relationships, identify upsell opportunities, and ensure tailored solutions meet regulatory requirements.

The role requires 3+ years in sales or account management within life safety or security, with strong communication and presentation skills. This position is based in Canada, offering competitive compensation and Canadian benefits.

Qualifications

• Bachelor's degree in business, Marketing, Engineering, or a related field. Equivalent experience in the life safety or security industry will be considered.
• 3+ years of sales, account management, or customer service experience in life safety or related technical industry.
• Proven track record of meeting or exceeding sales targets.

Responsibilities

• Develop and maintain strong, long-term client relationships across a defined territory.
• Act as the primary liaison between client and company, ensuring clear communication and timely issue resolution.
• Identify opportunities for upselling and cross-selling life safety and security products and services.
• Develop and execute account plans to grow key client relationships and hit sales KPIs.
• Coordinate with installation teams to ensure on-time, on-budget project delivery.

Skills

CRM systems

Life safety knowledge

Communication skills

Negotiation skills

Presentation skills

Education

Bachelor's degree or equivalent experience

Tools

CRM software (e.g., Salesforce)

Job description

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It's our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Job Description

The Sales Account Manager works to develop new and potential accounts within a defined territory of Fire Safety and Protection LLC (FSP). The Sales Account Manager will provide expert consultation on products and services, ensure excellent customer service, and serve as the primary point of contact for clients, ensuring that all their life safety and security needs are met.

Essential Functions

Client Relationship Management

• Develop and maintain strong, long-term relationships with clients by understanding their life safety and security requirements.
• Act as the primary liaison between the client and the company, ensuring smooth communication and addressing client concerns promptly.

Sales And Business Development

• Identify opportunities for upselling and cross-selling life safety and security products and services, such as fire alarms, intrusion detection, CCTV systems, and access control.
• Develop and execute account plans to grow the business with key clients.
• Achieve or exceed assigned sales targets and KPIs.
• Win new clients through new long term service agreements or competitive take overs and retrofits of existing facilities.

Solution Consulting

• Collaborate with the technical team to ensure the solutions provided meet client needs and regulatory requirements.
• Provide product demonstrations and technical guidance to clients regarding life safety and security systems.

Project Coordination

• Oversee the implementation and delivery of life safety and security solutions, coordinating with installation teams and ensuring projects are completed on time and within budget.
• Monitor and follow up on the maintenance and service of existing systems.

Market Research And Reporting

• Keep up to date with industry trends, product innovations, and competitors to provide strategic advice to clients and help shape company offerings.
• Prepare regular sales reports, client updates, and forecasts for management.

Compliance And Regulatory Knowledge

• Stay informed about local, state, and federal regulations related to life safety and security systems (e.g., NFPA, OSHA, UL standards) and ensure solutions comply with these standards.

Education

Required Qualifications

• Bachelor's degree in business, Marketing, Engineering, or a related field. Equivalent experience in the life safety or security industry will be considered.

Experience

• 3+ years of experience in sales, account management, or customer service in the life safety, security, or related technical industry.
• Proven track record of meeting or exceeding sales targets.

Skills And Competencies

• Strong understanding of life safety and security systems, such as fire alarms, video surveillance, access control, and intrusion detection.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office Suite.

Preferred Qualifications

• Experience working with fire protection systems, building codes, or security systems integrators.
• Certifications related to life safety and security systems (e.g., CFAA, NICET certification, ESA certifications).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to travel.

Benefits

Fire Safety and Protection (FSP) is laser focused on creating a culture that thrives on developing our people and protecting our client's assets. One of the ways we do this is by rewarding all those who contribute to our continued growth. Some of the things that you can expect when joining our professional selling team include:

• Salary commensurate with experience
• Purpose and results driven work environment (work smarter not harder)
• Technology and FSP swag when they join the team
• Training on not only what we sell but how we sell…the FSP Way!
• Access to leading edge web-based productivity tools

Canada Benefits

• Extended Health Care
• Dental
• Vision
• LTD, STD
• Life Insurance
• EAP
• RRSP Matching

Why FSP?

Supportive Culture: We value our employees and provide ongoing training.

Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.

Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.

Client-Centered: We serve commercial property owners and facility managers with dedication and care.

Rapid Growth: Join us as we expand and invest in new markets.

Professional Development

Fire Safety and Protection (FSP) is committed to providing opportunities for employee career advancement within the fire and life safety industry. As part of this commitment, we offer a tuition reimbursement program, which reimburses employees for all or some of the costs of obtaining certifications upon a passing grade including but not limited to, CFAA Fire Alarm Technician courses 1-5, theory and practical exam as well as study materials, conferences/seminars, and workshops related to the fire and life safety industry.

Health & Safety

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.