SAIT Dining Centre Manager

Hotel Arts Group; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

A hospitality company in Calgary is seeking a Dining Centre Manager to oversee daily operations for Begin Dining Hall. This role requires 3+ years of supervisory experience in a fast-paced environment and strong communication skills. The ideal candidate will lead front-line staff, handle customer complaints, and support the General Manager. Flexibility in scheduling is essential, as well as basic knowledge of Microsoft Office Suite.

Qualifications

• 3 years’ previous successful supervisory role in a fast-paced environment.
• Ability to fluently communicate in verbal and written English.
• Must be able to lift, pull, push up to 50 lbs. and stand for 8+ hours/day.

Responsibilities

• Oversee the day-to-day operations of Front of House for Begin Dining Hall.
• Create/maintain systems and procedures for cleanliness and organization.
• Support staff during service and act as a liaison between FOH, BOH, and guests.

Skills

Strong communication skills

Team player

Creativity and enthusiasm

Education

High School Diploma

Valid Food Handling Safety & Sanitation Certificate

Tools

Microsoft Office Suite

Job description

Overview

The Hotel Arts Group is currently looking for a Dining Centre Manager for SAIT. We are looking for someone who will consistently provide quality and production for 200+ students and faculty daily in an organized and effective manner.

Job Description

Do you have a passion for hospitality that goes beyond the ordinary? Our fast-paced environment and dedication to customer service is not for everyone and we only take the best! Are you who we are looking for?

The Dining Centre Manager will be responsible for overseeing the day-to-day operations of Front of House for Begin Dining Hall. This position will create/maintain systems and procedures to ensure cleanliness and organization; assist fellow managers in problem solving. Support staff during service and act as a liaison between FOH, BOH, and guests as necessary.

Responsibilities

• Be the leader and support for the front-line staff.
• Work with, and support, the General Manager.
• Create and maintain checklists for opening and closing duties.
• Model best practices for staff and set tone during service.
• Be friendly, calm, and efficient.
• Take a lead role in resolving problems including (unresolved) customer complaints, staff disputes, facilities maintenance, supply runs, and general emergencies.
• Promote and maintain a "Service Ready" leadership style.
• Represent Hotel Arts and SAIT with a “Class and Care” attitude that is felt by students and staff in every situation.

Qualifications

• 3 years’ previous successful supervisory role in a fast-paced environment: large volume or cafeteria experience is preferred.
• Must show creativity, enthusiasm, have high energy levels and be self motivated.
• Strong communication skills.
• Previous successful hands-on experience with training of new employees and building new teams.
• Ability to remain calm and positive in high tempo, difficult stressful situation.
• Must be able to lift, pull, push up to 50 lbs. and stand for 8+ hours/day.
• Be a strong team player, stepping in to assist when necessary.
• Ability to fluently communicate in verbal and written English.
• Valid Food Handling Safety & Sanitation Certificate required.
• High School Diploma.
• Proficient knowledge of Microsoft Office Suite (Exchange, Word, Excel).
• Open and flexible availability for scheduling.

To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

To learn more about SAIT, please visit their website at: www.sait.ca

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer.