SailPoint Support Engineer

KeyData Cyber; Toronto; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading identity security firm in Toronto is looking for a SailPoint IIQ Support Engineer to join their Managed Services team. You will manage the SailPoint platform, resolve critical incidents, and collaborate with cross-functional teams. The ideal candidate should have a bachelor's degree in IT and over 5 years of experience in SailPoint administration. This is a full-time remote position offering a supportive culture focused on learning and work-life balance.

Benefits

Opportunities for career advancement

Focus on work-life balance

Inclusive work culture

Qualifications

• 5+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Demonstrated experience in developing plugins or connectors for SailPoint IIQ.

Responsibilities

• Manage SailPoint Identity IQ Platform including provisioning and role management.
• Collaborate with teams to troubleshoot issues and resolve them timely.
• Respond promptly to critical incidents and manage escalations.

Skills

SailPoint IIQ Administration

ITIL Process Understanding

Troubleshooting Skills

Plugin/Connector Development

Unix/Linux Administration

Scripting Languages

Education

Bachelor's degree in Computer Science or IT

Tools

Tomcat 9.0

Job description

About Our Team

At KeyData Cyber, we're shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.

With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.

We deliver comprehensive solutions across IAM domains, including :

• Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
• Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.

If you're ready to grow your career alongside some of the industry's best, come join us — you're key to our success

We are currently looking to hire a SailPoint IIQ Support Engineer to join KeyData Cyber's Managed Services team who will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding / scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers' issues. This role requires you to work in a shift pattern or non-standard work hours as required depending on the project's needs. This may include weekend work.

Location

Canada

Employment Type

Full-Time, Remote

Responsibilities

• Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
• Manage incidents & and problems related to SailPoint through effective diagnosis, resolution, or implementation of new enhancements to decrease the number of re-occurring issues.
• Collaborate with cross-functional teams; including connected applications and infrastructure teams to jointly troubleshoot the issues and resolve it in a timely manner.
• Proactively identify and resolve production issues related to SailPoint IIQ, ensuring minimal impact on business operations and conducting root cause analysis.
• Respond promptly to critical incidents and participate in on-call rotations as required.
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
• Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications.
• Enhance and customize existing connectors to optimize performance and functionality.

Minimum Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• 5+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin
• Strong understanding of ITIL processes and their application in Identity and Access Management.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Demonstrated experience in the development of plugins or connectors for SailPoint IIQ.
• Knowledge of Unix / Linux basic administration / commands, and Tomcat 9.0.
• Experience in ITIL Framework
• Excellent communication and collaboration skills.

Preferred Qualifications

• Certified SailPoint Identity IQ Professional.
• Experience in managing the overall operations of SailPoint Identity IQ.
• Experience with scripting languages (e.g., Java, Bean Shell, PowerShell) #LI-RR1

Why You'll Love Working Here

At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.

Accessibility & Accommodations

If you require accommodation due to a disability at any time during the recruitment and / or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request.

Apply now to join the KeyData Cyber team and be part of our mission to secure the future of digital identity across North America