Safety & Case Resolution Specialist

Airbnb; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading online marketplace for accommodations is seeking a Safety Manager in Montreal to oversee community safety concerns. The ideal candidate will have 3+ years of experience in customer service or a similar role, with strong conflict resolution skills. Responsibilities include managing complex cases, communicating with customers, and evaluating potentially risky situations. The role requires the ability to handle sensitive information with empathy and discretion.

Benefits

Medical

Dental

Vision

401K

Qualifications

• 3+ years of relevant experience in customer service or similar roles.
• Ability to manage sensitive and confidential material.
• Must communicate effectively and resolve conflict.

Responsibilities

• Manage complex case resolutions for community safety.
• Communicate with customers through various channels.
• Evaluate and address risky behaviors appropriately.

Skills

Customer service experience

Interpersonal and communication skills

Conflict resolution

Education

Degree or 2+ Years of experience in customer service

Tools

Apple/Mac OS

Google Suite

Job description

A leading online marketplace for accommodations is seeking a Safety Manager in Montreal to oversee community safety concerns. The ideal candidate will have 3+ years of experience in customer service or a similar role, with strong conflict resolution skills. Responsibilities include managing complex cases, communicating with customers, and evaluating potentially risky situations. The role requires the ability to handle sensitive information with empathy and discretion.