SaaS Technical Writer - Retail Ops Docs

Upshop; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading SaaS provider in Toronto is seeking a Technical Writer to create clear documentation for their platform. This role involves collaborating with product managers and developers to produce high-quality content. Candidates should have 2-5 years of technical writing experience, strong writing skills, and the ability to manage multiple projects. Preferred qualifications include familiarity with retail technology and experience with documentation tools. The position offers career development opportunities and a flexible work environment.

Benefits

Employer-matched 401(k) plan

Attractive paid time off policy

Career growth and development opportunities

Qualifications

• 2–5 years of experience as a technical writer or in a related documentation role.
• Bachelor's degree in English, Communications, Technical Writing, or a related field.
• Strong writing and editing skills focused on clarity and usability.

Responsibilities

• Create, edit, and maintain customer-facing documentation.
• Collaborate with SMEs to gather technical information.
• Manage multiple documentation projects simultaneously.

Job description

A leading SaaS provider in Toronto is seeking a Technical Writer to create clear documentation for their platform. This role involves collaborating with product managers and developers to produce high-quality content. Candidates should have 2-5 years of technical writing experience, strong writing skills, and the ability to manage multiple projects. Preferred qualifications include familiarity with retail technology and experience with documentation tools. The position offers career development opportunities and a flexible work environment.