SaaS Technical Support Specialist - Hybrid + Stock Options

Local Logic; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A tech-driven company in Montreal is seeking a Technical Support Specialist to ensure customer satisfaction through exceptional technical support. You'll engage with clients and internal teams, trouble-shoot technical issues, and assist in onboarding processes. Ideal candidates will have at least a year of technical support experience, strong communication skills, familiarity with REST APIs, and a proactive approach to problem-solving. This role offers a hybrid work model with opportunities for professional growth.

Benefits

Stock options

Generous vacation policy

Full health and dental benefits

Professional development credits

Qualifications

• 1+ years of experience in a technical support or technical solutions role.
• Proven experience working with REST APIs and HTTP protocol.
• Proficiency with JSON and comfort with SQL queries.

Responsibilities

• Resolve technical support tickets with professionalism.
• Document customer-reported bugs in APIs and SDKs.
• Assist onboarding by filtering data via SQL queries.

Skills

Technical support experience

REST APIs

SQL proficiency

Strong communication skills

Organizational skills

Tools

Postman

CLI tools

Python

Job description

A tech-driven company in Montreal is seeking a Technical Support Specialist to ensure customer satisfaction through exceptional technical support. You'll engage with clients and internal teams, trouble-shoot technical issues, and assist in onboarding processes. Ideal candidates will have at least a year of technical support experience, strong communication skills, familiarity with REST APIs, and a proactive approach to problem-solving. This role offers a hybrid work model with opportunities for professional growth.