SaaS Systems Administrator Centercode, Jira, Confluence

NearSource; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A software consulting firm is looking for an experienced SaaS Systems Administrator to manage and enhance the Centercode platform. This remote role requires strong management of platform operations and user support, with an emphasis on improving workflows and ensuring compliance with security protocols. The ideal candidate has over 5 years of experience in SaaS platform management, particularly with Centercode, and excellent communication skills.

Qualifications

• 5+ years of experience managing SaaS platforms, preferably Centercode.
• Strong communication skills for stakeholder and end-user interaction.
• Familiarity with GDPR compliance and security audits.

Responsibilities

• Manage Centercode platform for high availability and reliability.
• Support end users during onboarding and troubleshoot access issues.
• Track platform metrics to drive engagement and improvements.

Skills

SaaS platform management

Stakeholder management

Quality Assurance background

Community management

SDLC understanding

OAuth and SSO familiarity

Experience with Jira

Education

Bachelor's degree in Computer Science or related field

Tools

Centercode

Jira

Confluence

Slack

Job description

SaaS Systems Administrator - Centercode, Jira, Confluence

100% Remote, Canada
Experience: 5+ Years

Role Summary

NearSource is looking for an experienced SaaS Systems Administrator to manage and enhance Centercode as a core collaboration platform. The selected candidate will oversee platform operations, drive feature adoption, and support cross-functional teams while also contributing to Jira and Confluence Cloud administration. This role plays a key part in ensuring seamless user experience, platform reliability, and enterprise-grade governance.

Key Responsibilities

• Manage and maintain the Centercode SaaS platform to ensure high availability, performance, and reliability.
• Provide responsive support to end users, resolving access issues and guiding teams through onboarding and platform features.
• Monitor Centercode feature releases and drive adoption to improve workflows and feedback processes.
• Track and report platform metrics, including usage, uptime, and engagement.
• Conduct user research, manage user communities, and facilitate feedback between users and development teams.
• Monitor changes related to SSO, OAuth, Identity, and Profile systems to ensure seamless platform integration.
• Ensure compliance with Privacy, Security, GDPR, and Integration audit requirements.
• Create and maintain platform documentation, training materials, and internal wiki resources.
• Collaborate with engineering and product teams to support feature testing, feedback collection, and rollout activities.
• Develop and maintain webhook scripts for automation and integrations.
• Provide secondary support for Jira and Confluence Cloud adoption and configuration.

Must-Have Skills

• Proven experience managing SaaS platforms with a strong preference for Centercode.
• Strong stakeholder and end-user management skills with excellent communication capabilities.
• Background in Quality Assurance or development of complex systems.
• Experience in community management, technical program management, or PLM systems such as Teamcenter.
• Strong understanding of SDLC processes and related tooling.
• Experience ensuring compliance with GDPR, Privacy, Security, and Integration audits.
• Familiarity with OAuth protocols and SSO.
• Experience with Jira, Slack, and Confluence platforms (Cloud preferred).
• Webhook scripting experience or strong willingness to learn.

Nice-to-Have Skills

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• Strong QA and test procedure skills with familiarity in Agile and Scrum methodologies.
• Exposure to AWS services.
• Strong English communication skills in both spoken and written form.

Apply now, or share your resume with salary expectations at [e-mail]. Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there's a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.

About NearSource

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Statement

NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.