SaaS Platform Lead: Centercode, Jira & Confluence (Remote)

NearSource; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A software consulting firm is looking for an experienced SaaS Systems Administrator to manage and enhance the Centercode platform. This remote role requires strong management of platform operations and user support, with an emphasis on improving workflows and ensuring compliance with security protocols. The ideal candidate has over 5 years of experience in SaaS platform management, particularly with Centercode, and excellent communication skills.

Qualifications

• 5+ years of experience managing SaaS platforms, preferably Centercode.
• Strong communication skills for stakeholder and end-user interaction.
• Familiarity with GDPR compliance and security audits.

Responsibilities

• Manage Centercode platform for high availability and reliability.
• Support end users during onboarding and troubleshoot access issues.
• Track platform metrics to drive engagement and improvements.

Skills

SaaS platform management

Stakeholder management

Quality Assurance background

Community management

SDLC understanding

OAuth and SSO familiarity

Experience with Jira

Education

Bachelor's degree in Computer Science or related field

Tools

Centercode

Jira

Confluence

Slack

Job description

A software consulting firm is looking for an experienced SaaS Systems Administrator to manage and enhance the Centercode platform. This remote role requires strong management of platform operations and user support, with an emphasis on improving workflows and ensuring compliance with security protocols. The ideal candidate has over 5 years of experience in SaaS platform management, particularly with Centercode, and excellent communication skills.