SaaS Implementation Lead

Hootsuite; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading social media management platform is looking for an Implementation Specialist in Toronto, Ontario. In this role, you will lead implementation projects, ensuring that deliverables align with customer needs while working in a hybrid environment. You should have experience in customer management and project execution, alongside strong technical skills in troubleshooting. Join us to make a real impact on customer success.

Qualifications

• Some practical experience in a customer-facing or client management role using and implementing SaaS platforms.
• Demonstrated ability to manage multiple customer projects.
• Commitment to achieving results and high performance.

Responsibilities

• Lead multiple customer implementation projects for Hootsuite products.
• Discover customer needs and execute technical and business objectives.
• Collaborate cross-functionally to optimize implementation outcomes.

Skills

Customer Focus

Project Management

Technical Troubleshooting

Collaboration and Teamwork

Open Communication

Job description

A leading social media management platform is looking for an Implementation Specialist in Toronto, Ontario. In this role, you will lead implementation projects, ensuring that deliverables align with customer needs while working in a hybrid environment. You should have experience in customer management and project execution, alongside strong technical skills in troubleshooting. Join us to make a real impact on customer success.