SaaS Implementation Consultant

Fortive; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions company in Toronto is seeking a Consultant to leverage a robust consulting background and technical expertise in delivering SaaS solutions. The ideal candidate will engage deeply with customers, uncover their core needs, and tailor solutions to ensure satisfaction. Strong presentation skills and a proactive mindset are essential to manage projects and achieve customer outcomes.

Qualifications

• 5 years technical implementation consulting experience of SaaS solutions.
• Hands-on experience with software and integration configuration including coding (e.g., XML / HTML).
• Proven ability to analyze complex enterprise-level challenges.

Responsibilities

• Engage with customers to uncover their core needs.
• Deliver innovative practical solutions.
• Manage mid-market and enterprise projects with ambitious deadlines.

Skills

Consulting background

Technical implementation experience

Customer satisfaction

Excellent presentation skills

Job description

Description

Consultant

• A consulting background with 5 years technical implementation consulting experience of SaaS solutions.
• Hands‑on experience with software and integration configuration including coding (e.g., XML / HTML) to format structure and layout of SaaS software.
• Good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise‑level challenges and deliver innovative practical solutions.
• A passion for customer satisfaction demonstrated through effective relationship management and delivering positive outcomes.
• Experience managing mid‑market and enterprise projects with ambitious deadlines in dynamic fast‑paced environments.
• Excellent presentation skills with the ability to present business and project solutions effectively to diverse audiences including technical experts and director‑level stakeholders.
• Skilled at identifying obstacles troubleshooting issues and seeking support when needed.
• The ability to deeply engage with customers uncover their core needs and address the real problems they aim to solve by tailoring solutions to desired outcomes.
• A consultative approach that involves deeply understanding customer needs addressing core problems and tailoring solutions to achieve desired outcomes.
• Proactive mindset able to anticipate customer needs beyond initial requests simplifies processes and delivers efficient user‑friendly solutions.
• A dedication to customer success ensuring customer satisfaction through clear consistent communication and follow‑ups to confirm issues are resolved.

Required Experience

Contract

Employment Type

Full‑Time

Experience

years

Vacancy

1