SaaS Customer Success Pro - Onboarding & Adoption

Traction Complete; Vancouver; On-site; CAD 50,000 - 60,000; Full time

Job summary

A dynamic SaaS company is looking for a Customer Success Associate in Vancouver. The successful candidate will guide customers through onboarding, drive product adoption, and maintain strong relationships. Essential skills include excellent communication, problem-solving, and organization. Preferred candidates should have a degree and some familiarity with CRM tools. The role offers a base salary of $50,000 - 60,000 CAD, centered around customer satisfaction and support.

Qualifications

• 1-2 years of experience in a customer-facing role.
• Experience interacting directly with customers and managing tasks independently.
• Ability to learn new software/systems and explain them to others.

Responsibilities

• Welcome new customers and guide them through onboarding and training.
• Build and maintain relationships with assigned customers.
• Monitor customer health and flag issues early.

Skills

Excellent verbal and written communication skills

Strong active-listening skills

Highly organized

Problem-solver mindset

Comfortable with technology

Education

Bachelor's degree or diploma in business, communications, or related field

Tools

Salesforce

HubSpot

Job description

A dynamic SaaS company is looking for a Customer Success Associate in Vancouver. The successful candidate will guide customers through onboarding, drive product adoption, and maintain strong relationships. Essential skills include excellent communication, problem-solving, and organization. Preferred candidates should have a degree and some familiarity with CRM tools. The role offers a base salary of $50,000 - 60,000 CAD, centered around customer satisfaction and support.