SaaS Customer Enablement Manager

Riverside Technology, inc.; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology company specializing in customer solutions is seeking a Customer Enablement Manager to enhance customer success. This role involves conducting onboarding, training users on features, and creating impactful resources. The ideal candidate has experience in customer-facing roles, strong organizational skills, and a passion for delivering exceptional customer experiences. Join a rapidly growing team and make a significant impact on customer satisfaction and retention.

Qualifications

• Proven experience in a customer-facing role, ideally in onboarding or training.
• Ability to explain technical concepts in a simple manner.
• Experience creating training content and materials.

Responsibilities

• Conduct live onboarding and training sessions for new customers.
• Educate existing customers on new features to maximize their value.
• Create and maintain customer-facing resources like guides and workshops.

Skills

Customer onboarding

Training delivery

Technical explanation

Organizational skills

Customer service

Job description

A technology company specializing in customer solutions is seeking a Customer Enablement Manager to enhance customer success. This role involves conducting onboarding, training users on features, and creating impactful resources. The ideal candidate has experience in customer-facing roles, strong organizational skills, and a passion for delivering exceptional customer experiences. Join a rapidly growing team and make a significant impact on customer satisfaction and retention.