RQ11542 – UX Designer – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Ministry of Public and Business Service Delivery and Procurement seeks a Senior UX Designer to craft intuitive, accessible web and mobile experiences. You will lead user research, wireframing, prototyping, and usability testing while collaborating with developers, QA, and business users to deliver user-centered solutions.

The role emphasizes workshops, sitemaps, user flows, and journey maps to translate findings into polished interfaces across projects and platforms.

Qualifications

• Experience creating GUI designs based on user interaction and performance.
• Experience as a UX Designer, Interactive Designer, UI Designer, or similar role for web and mobile.
• Ability to lead UX projects, workshops, and alignment sessions with stakeholders.
• Proficiency with design and prototyping tools such as Figma/Canva.
• Strong collaboration with developers, QA, and business users to achieve goals.

Responsibilities

• Create effective, user-friendly, and visually appealing interfaces.
• Design product functionality to ensure a great UX, iterating from user testing.
• Design interfaces for multiple projects, including digital displays and publications.
• Adopt a user-centred design approach and rapidly test and iterate designs.
• Conduct user research, interviews, and surveys, translating findings into artifacts.

Skills

User research

Wireframing

Prototyping

Usability testing

Stakeholder collaboration

Cross-functional teamwork

GUI design

Tools

Figma

Canva

Job description

• Work Arrangement: Onsite – 5 Days per Week

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11542

We are seeking an experienced Senior UX Designer to create intuitive, accessible, and visually appealing digital experiences for web and mobile applications. The ideal candidate will have expertise in user research, interaction design, wireframing, prototyping, usability testing, and stakeholder collaboration. The successful candidate will work closely with developers, QA specialists, business users, and other stakeholders to deliver user-centred design solutions aligned with project objectives.

Role Snapshot

• Job Title: RQ11542 – UX Designer – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: September 21, 2026
• Estimated End Date: October 1, 2027
• Business Days: 283.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX Designer, Interactive Designer, UI Designer, or in a similar role designing web and mobile applications.
• Ability to define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users.
• Experience with Figma, Canva, and similar tools.
• Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.

Nice to Have

• Prior Ontario Public Service (OPS) or public sector experience.
• Experience with the Ontario Service Design system.
• UI/UX experience, ideally including wireframing, surveys, questionnaires, consultation, and research.

Description

Responsibilities

• Create effective, user-friendly, and visually appealing interfaces.
• Design the overall functionality of the product to ensure a great user experience, iterating upon it in accordance with user testing.
• Design user interfaces for various projects, such as digital displays, publications, media, and other creative materials as required.
• Take a user-centred design approach and rapidly test and iterate designs.
• Conceive and conduct user research, interviews, and surveys, translating findings into sitemaps, user flows, customer journey maps, wireframes, mock-ups, and prototypes.

General Skills

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX Designer, Interactive Designer, UI Designer, or in a similar role designing web and mobile applications.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience designing online programs with an emphasis on the emotional aspects of the human experience.
• Experience conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mock-ups, and prototypes that lead to intuitive user experiences.
• Experience designing the overall functionality of a product to ensure a great user experience and iterating upon it in accordance with user testing.
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces.
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products optimized for a wide range of devices and interfaces.
• Experience identifying design problems and devising elegant solutions.
• Experience making strategic design and user-experience decisions related to core and new functions and features.
• Experience gathering user feedback to configure existing interfaces.
• A team player with a track record of meeting deadlines, managing competing priorities, and managing client relationships.

Experience And Skill Set Requirements

• General Skills — 55%
• Managing end-to-end user research, from recruiting participants to synthesizing findings.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience designing online programs with an emphasis on the emotional aspects of the human experience.
• Experience conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mock-ups, and prototypes that lead to intuitive user experiences.
• Experience designing the overall functionality of a product to ensure a great user experience and iterating upon it in accordance with user testing.
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces.
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products optimized for a wide range of devices and interfaces.
• Experience identifying design problems and devising elegant solutions.
• Experience making strategic design and user-experience decisions related to core and new functions and features.
• Experience gathering user feedback to configure existing interfaces.
• A team player with a track record of meeting deadlines, managing competing priorities, and managing client relationships.
• Communication Skills — 30%
• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
• Skilled in conveying design concepts and development processes clearly and understandably to diverse stakeholders.
• Demonstrated experience working collaboratively within a team and engaging with people at different levels.
• Desirable Skills — 10%
• Knowledge of accessibility testing.
• Ability to work with the Ontario Design System.
• Knowledge of the Digital Service Standard.
• Experience with complex design challenges, especially those involving legacy systems and nuanced stakeholder and approval relationships.
• Proficiency in designing with accessibility in mind and meeting WCAG 2.1 AA requirements.
• Prior Public Service/OPS Experience — 5%
• Prior public service or Ontario Public Service (OPS) experience.

Additional Information

Onsite, 5 days per week.