RQ11541 – UX Designer – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior UX Designer to lead UX projects, user research, and interface design for web and mobile applications. You will collaborate with developers, QA, and business stakeholders to create intuitive, accessible, and visually compelling experiences.

Based in Toronto, onsite five days a week, you will facilitate workshops, define UX strategies, and translate research into sitemaps, user flows, and prototypes to drive

Qualifications

• Experience creating GUI designs based on user interaction and performance.

Responsibilities

• Create effective, user-friendly interfaces for web and mobile apps.

Skills

Figma

Canva

User research

Wireframing

Prototyping

Usability testing

Cross-functional collaboration

Tools

Figma

Canva

Job description

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11541

We are seeking a Senior UX Designer with strong experience in user experience design, user research, interface design, wireframing, prototyping, usability testing, and designing web and mobile applications. The successful candidate will work closely with business stakeholders, developers, QA specialists, and cross-functional teams to create intuitive, accessible, user-friendly, and visually appealing digital experiences.

Role Snapshot

• Job Title: RQ11541 – UX Designer – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: September 21, 2026
• Estimated End Date: October 1, 2027
• Business Days: 283.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX Designer, Interactive Designer, UI Designer, or similar role, designing for web and mobile applications.
• Ability to define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users.
• Experience with Figma, Canva, and similar design tools.
• Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.

Nice Have

• Prior OPS/Public Sector experience.
• Experience with Ontario Service Design.
• Experience with UI/UX, including:
  • Wireframing
  • Surveys
  • Questionnaires
  • Consultation
  • User research

Description

Responsibilities

• Create effective, user-friendly, and visually appealing interfaces.
• Design the overall functionality of the product in order to ensure a great user experience and iterate upon it in accordance with user-testing.
• Design user interfaces for various projects such as:
  • Digital displays
  • Publications
  • Media
  • Other creative materials as required
• Take a user-centered design approach and rapidly test and iterate the designs.
• Conceive and conduct user research, interviews, and surveys, and translate them into:
  • Sitemaps
  • User flows
  • Customer journey maps
  • Wireframes
  • Mock-ups
  • Prototypes

General Skills

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX Designer, Interactive Designer, UI Designer, or similar role, designing for web and mobile applications.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience in designing online programs with emphasis on the emotional aspects of human experience.
• Experience conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mock-ups, and prototypes that lead to intuitive user experiences.
• Experience designing the overall functionality of the product and, in order to ensure a great user experience, iterating upon it in accordance with user-testing.
• Experience designing and delivering:
  • Wireframes
  • User stories
  • User flows
  • User journeys
  • Mock-ups
  • Prototypes optimized for a wide range of devices and interfaces.
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products and optimizing them for a wide range of devices and interfaces.
• Experience identifying design problems and devising elegant solutions.
• Experience making strategic design and user-experience decisions related to core and new functions and features.
• Experience gathering user feedback to configure existing interfaces.
• A team player with a track record for meeting deadlines, managing competing priorities, and client relationship management experience.

Experience And Skill Set Requirements

General Skills – 55%

• Managing end-to-end user research from recruiting to synthesis.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience in designing online programs with emphasis in the emotional aspects of human experience.
• Experience conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups, and prototypes that lead to intuitive user experiences.
• Experience designing the overall functionality of the product and, in order to ensure a great user experience, iterating upon it in accordance with user-testing.
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces.
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products and optimizing them for a wide range of devices and interfaces.
• Experience identifying design problems and devising elegant solutions.
• Experience making strategic design and user-experience decisions related to core and new functions and features.
• Experience gathering user feedback to configure existing interfaces.
• A team player with a track record for meeting deadlines, managing competing priorities, and client relationship management experience.

Communications Skills – 30%

• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
• Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
• Demonstrated effectiveness in working closely with cross-functional teams, including:
  • Developers
  • QA specialists
  • Business stakeholders
• Demonstrated effectiveness in working with cross-functional teams to achieve common project goals.
• Demonstrated experience within a collaborative team working at different levels.

Desirable Skills – 10%

• Knowledge of accessibility testing.
• Ability to work with Ontario Design System.
• Knowledge of Digital Service Standard.
• Experience with complex design challenges, especially in dealing with:
  • Legacy systems
  • Nuanced stakeholder relationships
  • Approval relationships
• Proficient in designing with accessibility in mind and meeting WCAG 2.1 AA requirements.

Prior Public Service/OPS Experience – 5%

• Prior Public Service/OPS experience.