RQ11445 – Program Manager – Senior

S M Software Solutions Inc; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Program Manager – Organizational Change & Transformation to lead a major organizational transformation from a project-based to a product-based operating model.

You will oversee change management, stakeholder engagement, governance, communications and adoption across executives, managers, staff, and ministry partners, ensuring alignment with enterprise objectives and frameworks.

Qualifications

• Proven experience leading complex organizational transformation and change programs.
• Strong knowledge of industry-standard change frameworks and methodologies.
• Experience with stakeholder analysis, change impact assessments, and readiness assessments.
• Demonstrated success in driving organizational adoption and culture change.
• Experience establishing change governance and performance measurement frameworks.
• Ability to identify risks and develop mitigation strategies in large programs.

Responsibilities

• Provide strategic leadership for the end-to-end organizational transformation program.
• Develop integrated transformation plans, roadmaps, milestones, risks and success measures.
• Establish governance structures and executive-focused reporting materials.
• Coordinate activities across business, technology, HR, communications and ministry partner workstreams.
• Lead change management and organizational readiness activities including readiness assessments.
• Design and implement change initiatives to support behavioral and cultural transformation.
• Develop readiness frameworks, assessment tools and adoption measures.
• Support training, onboarding and knowledge transfer during transition.
• Develop and execute comprehensive communications and stakeholder engagement strategies.

Skills

Organizational Change Mgmt

Stakeholder Management

Executive Communication

Public Sector Experience

Leadership

Tools

Power BI

SharePoint

Azure DevOps

MS 365

Job description

Client: Ministry of Public and Business Service Delivery and Procurement

Job Type: Hybrid

Work Location: 77 Grenville, Toronto OR 40 St Clair W, Toronto OR 1 Stone Rd, Guelph OR 300 Water St, Peterborough OR 301 St Paul St, St. Catharines, Ontario

Estimated Start Date: September 14, 2026

Estimated End Date: March 31, 2027

Business Days: 180

Potential Extension: 60 Business Days

Hours: 7.25 hours per day

Security Clearance: No Clearance Required

Application Deadline: Wednesday, August 26, 2026 at 10:00 AM EST

Role Snapshot

The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Program Manager – Organizational Change & Transformation to provide strategic leadership for a significant organizational transformation initiative.

The successful candidate will lead the transition from a project-based delivery model to a product-based operating model, aligned with the Common Cluster Operating Model (CCOM), OPS Service Framework, and broader enterprise objectives.

This role will oversee organizational change management, stakeholder engagement, business readiness, communications, operating model transition, governance, and adoption activities across executives, managers, employees, and ministry partners.

The ideal candidate will have extensive experience leading large-scale organizational transformation and change management programs, with strong public-sector experience, executive communication capabilities, stakeholder management skills, and expertise in change frameworks, organizational readiness, and transformation governance.

Key Responsibilities

• Program Leadership & Transformation Management
• Lead the end-to-end organizational transformation program supporting the transition to a Product-Based Delivery Model.
• Develop and maintain integrated transformation plans, roadmaps, milestones, dependencies, risks, and success measures.
• Establish governance structures, reporting mechanisms, and executive decision-support materials.
• Coordinate activities across business, technology, HR, communications, and ministry partner workstreams.
• Provide strategic advice to executives regarding organizational readiness, transformation risks, and mitigation strategies.
• Monitor overall program health, outcomes, dependencies, and transformation progress.
• Change Management & Organizational Readiness
• Develop and execute comprehensive organizational change management strategies and plans.
• Conduct stakeholder analysis, change impact assessments, and organizational readiness assessments.
• Identify organizational risks, resistance points, adoption barriers, and areas requiring intervention.
• Design and implement change initiatives supporting behavioral and cultural transformation.
• Establish change champion and leadership engagement programs.
• Develop readiness frameworks, assessment tools, and adoption measures.
• Measure change adoption, organizational readiness, and benefits realization.
• Support training, onboarding, knowledge transfer, and transition activities.
• Communications & Stakeholder Engagement
• Design and execute large-scale communications and stakeholder engagement strategies.
• Develop executive-level communications, presentations, key messages, FAQs, and engagement materials.
• Facilitate leadership workshops, town halls, stakeholder consultations, focus groups, and ministry partner forums.
• Ensure consistent and effective messaging across stakeholder groups.
• Manage stakeholder feedback channels and incorporate feedback into transformation activities.
• Build strong relationships with executives, managers, staff, ministry partners, vendors, and other stakeholders.
• Manage diverse stakeholder groups with competing priorities.
• Operating Model & Organizational Design
• Support development of the future-state operating model aligned with the Common Cluster Operating Model (CCOM).
• Facilitate the definition of new roles, accountabilities, governance structures, processes, and service delivery models.
• Identify organizational gaps, dependencies, and process improvement opportunities.
• Develop transition plans and implementation sequencing.
• Promote alignment with enterprise standards, Target State Architecture, and broader transformation objectives.
• Support the transition from project-based delivery toward product-based delivery principles.
• Business Readiness & Transition Planning
• Develop organizational readiness frameworks and assessment tools.
• Coordinate training, onboarding, and knowledge transfer activities.
• Support branch and ministry transition planning.
• Monitor change effectiveness and organizational performance throughout implementation.
• Establish mechanisms for continuous improvement and sustained transformation.
• Develop post-implementation adoption and sustainability strategies.
• Governance, Reporting & Performance Measurement
• Establish and maintain transformation governance structures and processes.
• Develop KPIs, adoption metrics, readiness measures, and benefits realization frameworks.
• Prepare executive dashboards, progress reports, governance packages, and decision-support materials.
• Deliver weekly transformation dashboards and progress reporting.
• Track program progress against success factors and key enablers.
• Establish and coordinate secretariat functions, processes, and tools supporting executive leadership teams and committees.
• Provide regular status updates to program directors and governance committees.

Required Skills & Experience

Organizational Change Management Leadership – 35%

• Proven experience leading complex organizational transformation and change management initiatives.
• Strong knowledge and practical application of industry-standard change management frameworks and methodologies.
• Experience conducting stakeholder analysis, change impact assessments, organizational readiness assessments, and change planning.
• Demonstrated success driving organizational adoption and culture change.
• Experience establishing change governance and performance measurement frameworks.
• Experience identifying resistance, adoption barriers, and organizational risks and developing mitigation strategies.

Strategic Communications & Stakeholder Engagement – 25%

• Experience designing and executing large-scale communication and engagement strategies.
• Experience developing executive-level communications, presentations, key messages, FAQs, and engagement materials.
• Strong facilitation skills for leadership workshops, town halls, focus groups, and stakeholder consultations.
• Demonstrated ability to manage diverse stakeholder groups with competing priorities.
• Excellent written, verbal, presentation, negotiation, and relationship-management skills.

Program & Transformation Management – 20%

• Experience managing multi-workstream organizational transformation programs with significant business and organizational impacts.
• Ability to develop integrated transformation plans, governance models, risk management frameworks, and benefits realization strategies.
• Experience managing interdependencies across business, technology, HR, communications, and operational teams.
• Demonstrated ability to monitor and report program health, outcomes, risks, and transformation progress.
• Strong strategic planning, analytical, problem-solving, and decision-making capabilities.

Public Sector & Operating Model Experience – 10%

• Experience working in public-sector environments.
• Understanding of public-sector governance, approval processes, accountability requirements, and labor relations considerations.
• Experience with organizational design and operating model transformation.
• Knowledge of enterprise service delivery environments.
• Familiarity with Government of Ontario, Groveton, CCOM, and product-based delivery principles is an asset.

Measurement, Reporting & Tools – 10%

• Experience developing KPIs, adoption metrics, readiness measures, and benefits realization frameworks.
• Experience developing executive dashboards and governance reporting packages.
• Experience with tools such as:
  • Azure DevOps
  • Microsoft 365
  • Power BI
  • SharePoint
  • Project portfolio management tools
• Ability to develop and maintain transformation dashboards, progress reports, and executive-level reporting materials.

General Skills

• Proven leadership in large-scale organizational transformation initiatives.
• Demonstrated experience leading enterprise-wide change management programs.
• Exceptional stakeholder management and relationship-building capabilities.
• Strong facilitation, negotiation, and conflict-resolution skills.
• Excellent executive communication and presentation abilities.
• Ability to influence senior leaders and drive organizational alignment.
• Ability to manage competing priorities within complex, multi-stakeholder environments.
• Strong analytical, strategic planning, and problem-solving skills.
• Ability to work effectively across business, technology, HR, communications, and operational teams.

Key Deliverables

• Organizational Change Management Strategy.
• Stakeholder Assessment and Management Plan.
• Change Impact Assessment.
• Organizational Readiness Assessments.
• Engagement Plan and supporting communication materials.
• Executive communication materials and presentations.
• Change Champion Network Framework.
• Training and Adoption Strategy.
• Operating Model Transition Roadmap.
• Benefits Realization Framework.
• Weekly Transformation Dashboard and Progress Reports.
• Program status reports for program directors and governance committees.
• Transformation governance structures, processes, and supporting materials.
• Secretariat functions, processes, and tools for executive leadership teams and committees.
• Post-Implementation Adoption and Sustainability Plan.
• Integrated transformation plans, roadmaps, milestones, risks, dependencies, and success measures.
• Other transformation-related deliverables and duties as assigned.

Ideal Candidate Profile

The ideal candidate is a Senior Program Manager / Organizational Change & Transformation Leader with proven experience delivering complex enterprise-wide transformation initiatives.

Candidates Should Have Strong Expertise In

• Organizational change management.
• Enterprise transformation.
• Product-based operating model transitions.
• Stakeholder engagement.
• Executive communications.
• Organizational readiness.
• Change impact assessments.
• Transformation governance.
• Benefits realization.
• Public-sector environments.
• Operating model and organizational design.
• Program reporting and executive dashboards.

Experience with Government of Ontario, CCOM, Groveton, and product-based delivery principles will be considered an advantage.