RQ11255 – Systems Testing/QA Specialist – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Ministry of Public and Business Service Delivery and Procurement in Canada seeks aSenior Systems Testing/QA Specialist to lead testing for COTS applications, Siebel CRM, Siebel Test Automation, and Adobe AEM. You will validate data integrity, accessibility, and test automation, while coordinating with cross-functional teams to ensure high-quality releases.

The onsite role in Toronto requires 8+ years of QA experience, 5+ years with COTS, and strong skills with Jira and Azure DevOps.

Qualifications

• 8+ years of experience as Software QA Tester.
• 5+ years testing Commercial Off-the-Shelf (COTS) applications.
• Experience testing Oracle Siebel CRM is a strong asset.
• Experience with Siebel Test Automation is an asset.
• Experience testing Adobe AEM is an asset.
• Experience with defect tracking tools such as Jira and Azure DevOps.

Responsibilities

• Provide advice on testing strategies, test plans, and testing tool selections.
• Plan and organize testing for large GUI and non-GUI systems, including system integration tests and user acceptance testing.
• Develop and execute test plans, scripts, and cases across components; collaborate with project teams.
• Execute functional, integration, system, and regression tests.
• Validate system behavior under varying conditions and data.
• Document, track, and manage defects using ALM, JIRA, Bugzilla, and Azure DevOps.
• Develop and maintain automated test scripts with tools like UFT, Selenium, or Postman; integrate into CI/CD pipelines.
• Conduct performance, stress, and load testing; ensure accessibility compliance (AODA).
• Collaborate with developers, analysts, and PMs; participate in Agile ceremonies.

Skills

QA testing

Test planning

Analytical thinking

Collaboration

Agile/Scrum

Tools

Jira

Azure DevOps

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11255
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in software quality assurance, commercial off-the-shelf (COTS) application testing, functional and non-functional testing, test automation, defect management, and system integration testing. The ideal candidate will have strong analytical and problem-solving skills, experience with testing tools such as Jira and Azure DevOps, and the ability to develop and execute comprehensive test plans, test scripts, and test cases. Experience testing Oracle Siebel CRM, Siebel Test Automation, and Adobe AEM would be an asset. The successful candidate will support quality assurance activities, validate application functionality and data integrity, collaborate with cross-functional teams, and ensure compliance with accessibility standards and established testing methodologies.

Role Snapshot

• Job Title: RQ11255 – Systems Testing/QA Specialist – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: June 24, 2026
• Estimated End Date: March 31, 2027
• Business Days: 30.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
• Security Level: No Clearance Required

Must Have

• 8+ years of experience working as a Software QA Tester.
• 5+ years of experience testing a Commercial Off-the-Shelf (COTS) application.
• Experience testing Oracle Siebel CRM applications is a strong asset.
• Experience working on Siebel Test Automation is an asset.
• Experience testing Adobe AEM is an asset.
• Experience with defect tracking tools such as Jira and Azure DevOps.

Nice to Have

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset.
• Experience with Case Management would be an asset.

Responsibilities

• Provide advice on testing strategies, test plans, the selection of testing tools, and the identification of resources required for testing.
• Plan and organize testing efforts for large systems in Graphical User Interface (GUI) and non-Graphical User Interface (non-GUI) environments, including the execution of systems integration tests, specialized tests, and user acceptance testing (e.g., stress tests).
• Develop test plans, test scripts, and test cases and execute them against various system components. Work with the Testing Lead, IT Lead of each project, and project team members throughout the analysis, design, development, implementation, and ongoing support of the required systems.
• Execute functional, integration, system, and regression tests.
• Validate that the system behaves as expected under various conditions.
• Identify, document, and track software defects using tools such as ALM, JIRA, Bugzilla, and Azure DevOps.
• Work closely with developers to reproduce and resolve issues.
• Develop and maintain automated test scripts using tools such as Micro Focus, OpenText™ UFT, Selenium, Test Complete, or Postman.
• Integrate automated tests into Continuous Integration and Continuous Delivery (CI/CD) pipelines.
• Conduct performance, stress, and load testing to ensure the system can handle expected user traffic and data volumes.
• Apply knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
• Collaborate with developers, business analysts, and project managers to clarify requirements and ensure quality.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Maintain detailed documentation of test results, test coverage, and quality metrics.
• Provide input for user manuals and release notes.
• Ensure testing processes comply with industry standards and regulatory requirements.

General Skills

• Experience planning, organizing, and implementing testing efforts at the specified experience level.
• Knowledge of structured methodologies for the development, design, implementation, and maintenance of applications.
• Knowledge and experience using Computer Aided Software Engineering (CASE) tools and data query tools to aid in the development of test cases.
• Knowledge and experience using automated test tools and version control systems on one or more platforms.
• Experience executing functional tests, non-functional tests, and system-level integration tests.
• Experience supporting user acceptance testing and participating in UAT activities.
• Experience with quality assurance principles, practices, tools, and structured methodologies.
• Experience creating testing strategy documentation, test plans, test cases, and test data for various types and phases of testing, including technical and business functional validation.
• Experience in quality assurance and testing, including unit testing, integration testing, load testing, performance testing, and other testing activities.
• Knowledge and experience in all phases of the Systems Development Life Cycle (SDLC).
• Excellent analytical, problem-solving, and decision-making skills; organizational, creativity, and perseverance skills; verbal and written communication skills; and interpersonal skills.
• A team player with a track record of meeting deadlines.
• Knowledge of one or more automated testing tools.
• Knowledge of system, integration, regression, and acceptance testing.
• Familiarity with Agile, Scrum, and Waterfall methodologies.
• Demonstrated ability to write clear, comprehensive test cases and execute them effectively.
• Experience with tools such as ALM, JIRA, Bugzilla, TestRail, Zephyr, and similar tools.
• Familiarity with tools such as Selenium, Cypress, or Postman for API testing.
• Understanding of scripting languages such as Python, JavaScript, and Bash for automation or test data setup.
• Demonstrated ability to write queries to validate data and perform backend testing.
• Clear understanding of software development and testing life cycles.
• Experience conducting basic security testing and collaborating with security specialists for more in-depth penetration testing.
• Experience developing and managing robust test data strategies, including generating realistic and sufficient test data, ensuring data privacy, and managing test data environments.
• Ability to validate data integrity, consistency, and accuracy across various system components and databases, performing data migration and transformation testing as needed.
• Experience developing and executing performance test scripts using tools such as JMeter or LoadRunner and analyzing performance bottlenecks and system scalability.

Desirable Skills

• Knowledge and experience in at least one programming language.
• Experience using information retrieval packages.
• Knowledge and understanding of testing methods in an object-oriented environment.
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
• Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
• Experience planning and organizing testing efforts for both large and small systems.
• Experience coding automated test scripts to produce sets of automated test cases.
• Experience testing Commercial Off-the-Shelf (COTS) applications.

Experience And Skill Set Requirements

• Software Testing Soft Skills — 40%
• Analytical: Proven excellent analytical skills, logical reasoning, and systematic problem-solving abilities.
• Communication: Strong written and verbal communication skills.
• Time Management: Strong ability to work under pressure, manage aggressive timelines, and adapt to change.
• Great Attitude: Ability to develop and present new ideas and conceptualize new approaches and solutions.
• Teamwork: Excellent interpersonal relations and demonstrated ability to work effectively with others in teams.
• Software Testing Experience — 35%
• 8+ years of experience working as a Software QA Tester.
• 5+ years of experience testing a Commercial Off-the-Shelf (COTS) application.
• Experience testing Oracle Siebel CRM applications is a strong asset.
• Experience working on Siebel Test Automation is an asset.
• Experience testing Adobe AEM is an asset.
• Demonstrates an understanding of Software Development Life Cycle (SDLC) concepts.
• Demonstrates an understanding of project management methodologies such as Agile and Waterfall.
• Technical Skills — 20%
• Experience with defect tracking tools such as Jira and Azure DevOps.
• Strong understanding of the defect management life cycle.
• Demonstrated experience with proper documentation of test cases and test execution plans.
• Working knowledge and experience with QMetry is an asset.
• Working experience with a GUI and API automation tool is an asset.
• Ability to write and understand SQL is an asset.
• Ability to understand data models is an asset.
• Ability to understand Java and JavaScript is an asset.
• Public Sector Experience — 5%
• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset.
• Experience with Case Management would be an asset.

Additional Information

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

• Onsite Requirement: 5 days per week.