RQ11251 - Sr. IT Artificial Intelligence Architect/Designer

Source Code; Toronto; On-site; CAD 204,072 - 245,065; Full time

Job summary

Source Code is seeking a Sr. IT Artificial Intelligence (AI) Architect/Designer for an 11-month contract and onsite work at 222 Jarvis St.

The role focuses on designing and delivering AI/ML and conversational AI solutions for modernizing OPS contact centers. Candidates should have 10+ years in enterprise architecture and 4+ years in AI-enabled contact center deployments, with hands-on experience in platforms like Amazon Connect, Azure OpenAI, and Google Vertex AI.

Qualifications

• 10+ years in enterprise architecture, solution design and software delivery.
• 4+ years designing and implementing enterprise AI/ML solutions.
• 4+ years designing conversational AI and related solutions.
• Experience with AI-enabled contact centre solutions and integration with major CC technologies.

Responsibilities

• Develop AI strategy and architecture for AI solutions across the org.
• Lead design, implementation and evolution of AI/Conversational AI per client requirements.

Skills

Enterprise architecture

Solution design

Software delivery

AI/ML design

Conversational AI

Chatbot design

IVR modernization

Contact center integration

AI platforms

Azure OpenAI

Amazon Connect

Tools

Genesys Cloud

NICE CXone

Cisco Contact Center

Amazon Connect

Azure AI Services

Google Vertex AI

Job description

RQ11251 - Sr. IT Artificial Intelligence (AI) Architect/Designer

11-monthcontract (226 business days) - possible extension

ONSITE 5 days -222 Jarvis St

Must Have:

• 10+ years of experience in enterprise architecture, solution design and software delivery.
• 4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions.
• 4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions.
• Experience designing and implementing AI-enabled contact centre solutions. (Conversation design with AI)
• Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms.
• Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies.
• Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives.
• Experience modernizing IVR, customer self-service and digital engagement platforms.

Nice-to-have:

• Public sector experience

Responsibilities:

• Works on / develops Artificial Intelligence (AI) strategy for the organization including creating the conceptual, logical and physical architectures relevant for designing and developing an AI solution
• Undertakes the architecture, design, implementation and evolution of Artificial Intelligence (AI) and Conversational AI solutions based on client business requirements, enterprise architecture standards, security policies, accessibility requirements, best practices and cost models, in support of Ontario Public Service (OPS) contact centre modernization initiatives.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $105.34/hr - $126.50/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $84.28/hr - $101.20/hr T4