Specialized IT Consultant

emergiTEL Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm based in Toronto is seeking a Specialized IT Consultant to support IT service delivery in healthcare. You will coordinate service desk activities, manage stakeholder communication, and ensure compliance with healthcare regulations. The ideal candidate should have 2+ years of public sector experience, excellent communication skills, and hands-on experience with Microsoft Dynamics GP and other related systems. This role requires a deep understanding of healthcare compliance, particularly in privacy and security regulations.

Qualifications

• Minimum 2+ years of experience in the public sector within healthcare.
• Strong understanding of personal health information protection legislation.
• Proven ability to build and maintain strong stakeholder relationships.
• Excellent verbal and written communication skills.
• Strong customer service mindset with tact and diplomacy.

Responsibilities

• Lead and coordinate ticket support activities for healthcare service providers.
• Track and manage ongoing service requests, coordinating resources.
• Escalate incidents and service issues as required.
• Manage governance secretariat activities including meeting preparation.
• Draft and manage stakeholder communications.

Skills

Stakeholder relationship management

Verbal communication

Written communication

Customer service mindset

Analytical skills

Problem-solving skills

Decision-making skills

Collaboration

Tools

Microsoft Dynamics GP

BSSI HFM

Logibec Quadrant Workforce Solutions

MS Project

MS Teams

MS PowerPoint

MS Excel

MS Visio

AODA compliance

OTR knowledge

ITIL practices

Job description

Job Title: Specialized IT Consultant

Work Arrangement

Onsite (5 days per week)

Role Summary

The Specialized IT Consultant will support and coordinate IT service delivery, governance, and stakeholder communications for healthcare-related systems. The role combines service desk coordination, business analysis, governance support, and executive-level communication, with a strong focus on privacy, security, and public-sector healthcare compliance.

Key Responsibilities

• Lead, coordinate, and monitor ticket support activities for healthcare service providers using hosted MIS and HRIS platforms

• Track and manage ongoing service requests such as onboarding and organizational changes, coordinating resources and setting expectations with clients

• Escalate incidents and service issues as required to ensure timely resolution

• Manage governance secretariat activities, including:

  • Meeting preparation

  • Action item tracking

  • Circulating detailed meeting minutes

• Facilitate internal and external working group sessions

• Draft, manage, and publish stakeholder communications through required approval processes

• Support senior leadership with executive briefings, reports, presentations, and responses to information requests

• Conduct business needs analysis and produce:

  • Business and system requirements

  • Functional and non-functional requirements

  • Use cases, data flows, and process diagrams

• Ensure adherence to privacy, security, and healthcare regulatory requirements

• Follow industry best practices for IT service management and governance

Required Skills & Experience

Public Sector & Healthcare Experience

• Minimum 2+ years of experience in the public sector within healthcare

• Strong understanding of personal health information protection legislation and its application in healthcare systems handling PHI

Management & Communication Skills

• Proven ability to build and maintain strong stakeholder relationships

• Excellent verbal and written communication skills

• Strong customer service mindset with tact and diplomacy

• Strong analytical, problem-solving, and decision-making skills

• Ability to manage multiple priorities and meet strict deadlines

• Effective listener with a collaborative, team-oriented approach

Technical Skills

• Hands-on experience with:

  • Microsoft Dynamics GP

  • BSSI HFM

  • Logibec Quadrant Workforce Solutions

• Experience using Microsoft tools:

  • MS Project

  • MS Teams

  • MS PowerPoint

  • MS Excel

  • MS Visio

• Knowledge of AODA compliance

• Familiarity with OTR

• Working knowledge of ITIL and IT service management practices, including:

  • Incident management

  • Change management

• Experience coordinating Service Desk operations involving systems governed by PIPEDA

General IT & Project Management Experience

• Knowledge of IT project management standards and methodologies (PMI / PMBOK)

• Experience managing IT change activities, including:

  • Change requests

  • Implementation and back-out plans

  • Resource scheduling

  • SDLC documentation

• Experience tracking and reporting project and service status to multiple stakeholder groups

Must Have

• Experience with Microsoft Dynamics GP, BSSI HFM, and Logibec Quadrant Workforce Solutions

• Experience coordinating Service Desk operations and technical projects involving PIPEDA-regulated data