RQ09763 UX Researcher Senior

Cleo Consulting; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A consulting firm in Canada is seeking a Senior UX Researcher to conduct comprehensive user research, lead design strategies, and collaborate across teams. The ideal candidate should have over 5 years of experience in digital UX research and design. This role offers a hybrid working model, with 3 days onsite and 2 days remote work each week, focusing on enhancing user experiences in alignment with government initiatives.

Qualifications

• 5 years experience in Digital UX Research and Design.
• Demonstrated experience in conducting users research and user consultation.
• Experience creating data-driven user research strategies.

Responsibilities

• Conduct user research using qualitative and quantitative methods.
• Design research plans targeting users based on their needs.
• Collaborate with design and technical teams to analyze data and document recommendations.

Skills

Digital UX Research

User Consultation

User Research Strategies

Qualitative and Quantitative Research

User-Centered Design

Tools

Figma

Azure DevOps

Job description

Assignment: RQ09763 - UX Researcher - Senior

Start Date:

Client: Land & Resources Cluster

End Date:

Office Location: 40 St. Clair. Ave. W. (3 days onsite; 2 days remote)

Organization: Land & Resources Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 255.00 Plus Extension # of Days: 126.00

Hybrid: 3 Days onsite / 2 days remote

Note: This is a hybrid assignment and requires working a minimum of 3 days per week (subject to change) onsite and 2 days from remotely

MUST HAVES

• 5 years experience in Digital UX Research and Design
• Demonstrated experience in conducting users research and user consultation
• Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess clients business problems / opportunities (technology agnostic) to inform a subsequent internal technology scan conceptual architecture design Solution Options Analysis and Treasure Board business case development.

Key UX Research and Design experience must include

• Creation of personas to illustrate important user groups and highlight key characteristics and preferences.
• Creation of journey maps to illustrate important user groups pain points and opportunities throughout the service.
• Identification of key features to include in the development of a prototype.
• Deliverables include: User Research Report Personas User Journey Maps and other research artifacts as requested.
• Lead the synthesis of user research insights and artifacts.

Description

• To respond to the priorities of the Government of Ontario through the passage of the Bill 5 Protect Ontario by Unleashing Our Economy Act 2025 the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.
• Utilizing qualitative and quantitative methods conduct research of user behaviours digital needs and motivations.
• Design the research plan with clear objectives targeting users based on their needs and challenges.
• Write usability discussion guides to moderate user research sessions and document responses.
• Take a user-centered design approach and analyze survey data to document recommendations based on the goals of the project and the needs of the users.
• Experience creating data-driven user research strategies.
• Experience as a UX researcher or similar role designing for web and mobile applications.
• Proficiency with research documentation tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience in designing online programs with emphasis on the emotional aspects of human experience.
• Experience conceiving and conducting usability testing, A/B testing, surveys, user observation and interviews.
• Experience collaborating with designers and stakeholders to understand business requirements.
• Experience transforming design research into insightful analysis.
• Experience making strategic design and user-experience decisions related to core and new functions and features.
• Experience gathering user feedback to configure existing interfaces.
• Team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
• Knowledge of human-computer interaction (desirable).

UX Research and Design skills (50%)

• 5 years experience in Digital UX Research and Design.
• Demonstrated experience in conducting users research and user consultation.
• Demonstrated experience in Ontario Design System.
• Develops performance measures (key performance indicators) for user research and conducts follow-up.
• Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess clients business problems / opportunities (technology agnostic) to inform a subsequent internal technology scan conceptual architecture design Solution Options Analysis and Treasure Board business case development.

Service Design & Business Analysis skills (20%)

• 3 years experience in Digital Service Design.
• Demonstrated experience in Evidence- and context-based design. Has experience in designing systems for use across multiple services and can identify the simplest of a variety of approaches.
• Demonstrated experience conducting iterative design proof-of-concepts / wireframes in Figma or other tools.
• Demonstrated experience in AODA act 2005 for WCAG elements implementation.
• Experience in managing user stories with Agile SCRUM Lean DevOps methodologies.
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.

Soft Skills (15%)

• Excellent analytical problem solving and decision-making skills.
• Excellent communication skills both written and verbal.
• Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations.
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.

Agile and Public Sector Experience (15%)

• Experience in managing user stories with Agile SCRUM Lean DevOps methodologies.
• Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps.
• Thorough understanding of SDLC specifically QA processes in agile development environments.
• Previous experience working in Government or Public Sector organizations.

Key Skills

Arm,Machine Learning,AI,C / C++,R,Clinical Trials,Experience Administering Injections,Research Experience,Research & Development,Assembly,Semantic Web,Vulnerability Research

Employment Type: Full Time

Experience: years

Vacancy: 1