RQ00687 - Sr. Software Developer

Source Code; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Source Code is seeking a Sr. Software Developer to help automate the Agency's Intake and Onboarding process, enabling streamlined customer experiences across multi-service offerings.

This role focuses on Remedy ARS, ITSM integrations, and data-driven solutions in a health/public sector context. The incumbent will map business requirements to functional specs, design data-driven solutions, and develop reports and ARS integrations within Helix SaaS, collaborating with stakeholders to ensure timely

Qualifications

• 8+ years hands-on Remedy ARS Development experience.
• 8+ years working with backend data and ITSM v9+ features.
• 8+ years mapping business requirements into functional specs.
• Experience designing and building data-driven solutions.
• Experience developing reports, ARS code, and integrations in Helix SaaS setting.
• Public Sector Experience.

Responsibilities

• Review business requirements with stakeholders and clarify as needed.
• Walk through solution designs with Experience Optimization team, then build and unit test the approved solution in lower environments.
• Support stakeholders during validation and testing and document both the solution and promotion steps.
• Support the development and design of an aligned user profile management tool to support streamlined customer experience in line with PB4P goals.

Skills

Remedy ARS Development

ITSM v9+ backend data

Requirements mapping

Data-driven solutions

Reports/ARS/Helix SaaS

Public Sector experience

Education

Bachelor's or master's in related field; or equivalent experience

Job description

RQ00687 - Sr. Software Developer

9+ month contract (188 business days) - possible extension

ONSITE 5 days - 525 University Ave,Toronto

Must Haves:

• 8+ years of hands‑on experience with Remedy ARS Development.
• 8+ years working with backend data and BMC ITSM v9+ features.
• 8+ years of experience mapping business requirements into functional specifications
• Experience designing and building custom data-driven solutions
• Experience developing reports, ARS code, and integrations in Helix
  SaaS setting
• Public Sector Experience

Nice-to-have:

• Bachelor's or master's in business, health, engineering, computer science, or a related field; or equivalent experience.

Description:

A Sr. Software Developer is requested to support the automation of the Agency's Intake and Onboarding process, particularly in response to the expanded scope of multi-service offerings made available through the Onboarding Request form. This initiative seeks to eliminate the need for health care practitioners to submit multiple requests, thereby streamlining the onboarding process and enhancing operational efficiency.

Responsibilities:

• Review business requirements with stakeholders and clarify as needed.
• Walk through solution designs with Experience Optimization team, then build and unit test the approved solution in lower environments.
• Support stakeholders during validation and testing and document both the solution and promotion steps.
• Support the development and design of an aligned user profile management tool to support streamlined customer experience in line with PB4P goals.

Desired Skills:

• Bachelor's or master's in business, health, engineering, computer science, or a related field; or equivalent experience.
• 4+ years of experience integrating Remedy solutions with Web Services.
• Proven team player who consistently meets demanding deadlines; adept at building relationships, facilitating discussions, and influencing outcomes with stakeholders both inside and outside the organization.
• Outstanding verbal and written communication abilities.
• Familiarity with privacy regulations and security best practices.
• Skilled in conducting design walkthroughs with project teams.