RPN / RN – Client Care Manager

MedMatch Recruitment; Southwestern Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading home-care organization in Southwestern Ontario is seeking a compassionate Client Care Manager. You will guide families through care decisions, conduct in-home assessments, and build strong community partnerships. The ideal candidate should have a current RPN or RN license, excellent communication skills, and experience in home care or community health. This role offers a salary commensurate with experience and a supportive leadership team.

Benefits

Quarterly incentive program

Comprehensive benefits after 3 months

Mileage reimbursement

Phone allowance

Qualifications

• Current RPN or RN license in good standing with the College of Nurses of Ontario.
• Experience in home care, community health, or case management is an asset.
• Valid Standard First Aid and CPR C certification.

Responsibilities

• Conduct in-home care consultations and design personalized care plans.
• Collaborate with teams to ensure smooth care launches.
• Build strong referral networks with community partners.

Skills

Communication skills

Active listening

Self-motivation

Organizational skills

Education

Current RPN or RN license

Job description

Are you an RPN or RN who finds joy in connection, thrives on autonomy, and wants to make a lasting difference in people’s lives? We would love to hear from you!

Our client, a leading home-care organization in the Kitchener / Waterloo Region, is seeking a compassionate and driven Client Care Manager to guide families through care decisions, conduct in-home assessments, and build strong community partnerships. If you’re an RPN or RN who loves relationship-building, problem-solving, and being the trusted face families turn to for guidance, this is the role for you.

This role blends clinical skill with business savvy : assessing clients’ needs, guiding them through care options, and building referral relationships that grow the organization’s reach. You will be the bridge between care and community, the person who ensures each family feels supported from their first call through every stage of service.

You’ll Fit Right In If You :

• Love connecting with people and turning conversations into meaningful solutions.
• Feel equally at home discussing care plans and representing your team at community events.
• Take pride in autonomy, accountability, and being out in the field making things happen.

What You’ll Do :

• Conduct in-home care consultations, design personalized care plans, and guide families through decisions.
• Close new service opportunities while maintaining compassion and integrity.
• Collaborate with internal teams to ensure care launches smoothly and client expectations are exceeded.
• Perform ongoing quality-assurance visits and caregiver coaching.
• Build strong referral networks with hospitals, senior organizations, and community partners.
• Maintain accurate documentation using systems.

What You Bring :

• Current RPN or RN license in good standing with the College of Nurses of Ontario.
• Excellent communication and active-listening skills which allow you to build trust easily.
• Confidence discussing value; you view “sales” as helping families make the right decision.
• Self-motivated, organized, and comfortable working both independently and collaboratively.
• Valid driver’s licence, reliable vehicle, and comfort travelling throughout the region.
• Experience in home care, community health, or case management is an asset.
• Valid Standard First Aid and CPR C.
• Vulnerable Sector Screening and Negative TB test or willingness to get one.

What Is In It For You :

• Salary will be offered, commensurate with experience.
• Quarterly incentive program based on quality and growth goals.
• Comprehensive benefits after 3 months plus RRSP matching.
• Mileage reimbursement and phone allowance.
• Supportive leadership team that values empathy, responsiveness, and excellence.