Route Supervisor: Lead Field Operations & Client Care

Compass Group Canada; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major global foodservice organization located in Canada is seeking a Route Supervisor to oversee activities of route personnel, ensuring high customer service standards and effective inventory management. The ideal candidate will have 3-5 years of Customer Account Management experience and excellent skills in communication and organization. In this role, you will actively maintain client relationships and manage operational reports while fostering team communications. This is a great opportunity to further develop your career.

Qualifications

• 3-5 years of experience in Customer Account Management.
• Strong knowledge in Microsoft Office applications.
• Ability to manage multiple deadlines effectively.

Responsibilities

• Coordinate and supervise activities of route personnel.
• Ensure proper handling of perishable foods and inventory controls.
• Maintain client relations and accountability for pricing goals.
• Conduct location inspections and machine audits.
• Review daily and weekly reports for data integrity.
• Adjust service frequencies for maximum sales without compromising customer satisfaction.

Skills

Customer Account Management experience

Microsoft Office proficiency

Organizational skills

Analytical skills

Problem-solving skills

Written communication skills

Verbal communication skills

Business acumen

Pressure handling

Process improvement design

Education

Post-secondary education degree or diploma

Job description

A major global foodservice organization located in Canada is seeking a Route Supervisor to oversee activities of route personnel, ensuring high customer service standards and effective inventory management. The ideal candidate will have 3-5 years of Customer Account Management experience and excellent skills in communication and organization. In this role, you will actively maintain client relationships and manage operational reports while fostering team communications. This is a great opportunity to further develop your career.