Route Supervisor ($60,000 - $65,000)

Emterra Group; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading waste management company in Kitchener seeks an energetic Route Supervisor to oversee driver operations and ensure high standards of service. You will supervise training, conduct performance assessments, and maintain a safe working environment. Ideal candidates have Waste Management experience and strong communication skills. Join us and be part of one of Canada’s Greenest Employers, with competitive pay and comprehensive benefits.

Benefits

Competitive wages

Comprehensive health benefits

Employee Assistance Program

Tuition reimbursement

Professional development support

Qualifications

• Preference for candidates with Waste Management experience.
• Proficient in pre and post trip inspections and accident investigations.
• Intermediate skills in database, spreadsheet, and word processing within Microsoft.

Responsibilities

• Supervise all drivers and ensure ongoing training.
• Conduct behaviour assessments and create action plans for performance issues.
• Work with the Operations Manager to maintain staffing levels.
• Track service issues and document actions required.
• Ensure a safe working environment and report issues.
• Deliver policy and systems training to drivers.
• Perform accident investigations for traffic accidents.

Skills

Waste Management experience

Communication skills

Interpersonal skills

Planning and prioritizing

Database and spreadsheet skills

Tools

Microsoft Office

Job description

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

We are currently searching for a dynamic, energetic Route Supervisor to join our team and support Waterloo. Reporting to the Operations Manager you will be a hands‑on supervisor assisting with all aspects of the collection's operations, as well as supporting the needs of municipal contracts. You will develop the skill set to ensure the highest standard of operational excellence and environmental health and safety to ensure our customers attain the best level of service.

What will you do?

• Directing supervision of all drivers, ensuring ongoing training requirements, discipline and procedural implementation
• Conducting ongoing observational behaviour assessments/driver training to uncover any performance issues, and creating an action plan to correct
• Working alongside the Operations Manager to maintain adequate staffing levels, including participating in interviews and pre‑employment Road Tests
• Tracking ongoing service/driver issues and documenting any action required
• Attaining all the necessary information regarding any issues by maintaining courteous, prompt, and efficient customer relations
• Ensuring a healthy and safe working environment for all workers, and reporting any related issues immediately to the Operations Manager
• Ensuring company policy, systems, and industry related training is delivered to all drivers as needed
• Performing Accident Investigations when company vehicles are involved in traffic accidents

W hat will you bring?

• Preference will be given to those candidates with Waste Management experience
• Proficiency with performing pre and post trip inspections, as well as accident investigations
• Strong communication and interpersonal skills
• Able to plan, prioritize and execute against tight timelines
• Intermediate database, spreadsheet, and word processing skills within a Microsoft environment
• DZ license an asset (G license required)

Reasons to Apply, Stay and Grow with Emterra Group

• Opportunity to be part of one of Canada’s Greenest Employers!
• Competitive wages!
• Comprehensive health benefits (health, dental, and more depending on what you choose)!
• Employee Assistance Program, paid for by the company!
• Tuition reimbursement program and professional development support!
• Be part of an entrepreneurial organization that wants to continue to learn and grow!
• Ability to have an impact and make a change!

Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and become part of the environmental solution? If so, apply now! We appreciate all applicants who apply however only those who are qualified, will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case‑by‑case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.