Route Sales Representative - 4/10 Commission

Alsco; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A national service provider in Canada is seeking a Route Sales Representative. This role involves delivering products, managing customer needs, and providing exceptional service. The ideal candidate will have a clean driving record, customer service experience, and excellent communication skills. Responsibilities include soliciting new customers and ensuring timely deliveries. Applicants should be at least 21 years old and hold a valid driver's license. Physical demands include lifting up to 75 lbs and operating a delivery vehicle.

Qualifications

• Valid driver's license and CDL when applicable.
• Clean driving record free of violations.
• Minimum one year of safe driving experience.
• Excellent customer service and route sales skills.
• Strong communication skills in English.

Responsibilities

• Manage route responsibilities and deliver products to customers.
• Solicit new customers and manage customer needs.
• Ensure timely deliveries and maintain inventory.

Skills

Customer service

Route sales

Vehicle operation

Communication skills

Time management

Education

High School graduation or similar experience

Job description

Classification

Exempt for Base plus Commission routes, Non-Exempt for hourly routes.

Job Summary

The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities including driving a daily route to deliver products to customers and return old back to facility. Performs other duties as required. Reports to the District Manager.

Essential Functions

• Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
• Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• May work with and support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid drivers license, CDL when applicable, and be 21 years or older.
• Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
• Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

High School graduation or similar experience.

Travel Requirements

Daily, by delivery vehicle within a route.

Typical Environmental Conditions

Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

Physical Demands - sitting, grasping, driving, stooping, climbing stairs, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.