Route Operations Supervisor — Logistics & Client Success

Groupe Compass Quebec ltée.; Cambridge; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading foodservice company in the Region of Waterloo, Cambridge is looking for a dynamic Route Supervisor. The successful candidate will coordinate activities of route personnel and be the primary contact for clients. Responsibilities include managing customer service standards, financial analysis, and fostering client relationships. An ideal candidate would have at least 3-5 years of customer account management experience, strong organizational skills, and proficiency in Microsoft Office applications.

Benefits

Health benefits

Diversity and inclusion initiatives

Career advancement opportunities

Qualifications

• Minimum 3-5 years Customer Account Management experience.
• Strong knowledge in all Microsoft Office applications and database management.
• Ability to handle multiple concurrent deadlines under pressure.

Responsibilities

• Coordinate and supervise activities of route persons to ensure customer service standards.
• Analyze financial reports for profitability and improvements.
• Maintain good relations with accounts and clients.
• Perform inspections and ensure compliance with company standards.

Skills

Customer Account Management experience

Excellent computer skills

Organizational skills

Analytical skills

Problem-solving skills

Written communication skills

Verbal communication skills

Business acumen

Education

Post-secondary education degree or diploma

Tools

Microsoft Office applications

Job description

A leading foodservice company in the Region of Waterloo, Cambridge is looking for a dynamic Route Supervisor. The successful candidate will coordinate activities of route personnel and be the primary contact for clients. Responsibilities include managing customer service standards, financial analysis, and fostering client relationships. An ideal candidate would have at least 3-5 years of customer account management experience, strong organizational skills, and proficiency in Microsoft Office applications.