Rooms Operations Manager - Seasonal

Crescent Hotels & Resorts; Rossland; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier hospitality organization in Rossland is seeking an experienced Rooms Operations Manager. The candidate must have strong leadership skills and prior supervisory experience in hotel housekeeping. Responsibilities include managing staff, ensuring cleanliness standards, and maintaining operational efficiency. This role offers competitive wages and various employee benefits, fostering a collaborative and inclusive workplace environment.

Benefits

Highly competitive wages

Exceptional benefit plan

RRSP matching program

Flexible scheduling

Travel discounts

Qualifications

• 3 years of hotel housekeeping supervisory experience required.
• Ability to lift, carry, and move materials as needed.

Responsibilities

• Supervise room attendants and inspectors to ensure cleanliness standards.
• Assist in hiring, training, and evaluating housekeeping staff.
• Monitor housekeeping performance metrics to ensure high standards.
• Ensure guest rooms are cleaned according to established standards.

Skills

Hotel housekeeping supervisory experience

Strong English communication

Self-motivated leadership

Team-oriented mindset

Job description

Company Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

Why Join Us

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development, or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Position: Rooms Operations Manager

We are looking for a dedicated and experienced Rooms Operations Manager to join our team! Previous hotel housekeeping supervisory experience is required for this role. If you are a hands‑on leader who takes pride in maintaining high cleanliness standards and motivating a team, we encourage you to apply.

Compensation & Benefits

• Highly competitive wages – hourly range between $22.50 – $24, depending on experience
• An exceptional benefit plan for eligible associates & their family members
• RRSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members

Duties and Responsibilities

Team Leadership & Operations

• Supervise and support room attendants, house‑persons, and inspectors by conducting daily meetings, inspecting work, and providing feedback to uphold cleanliness standards.
• Assist the Housekeeping Manager in hiring, training, evaluating performance, and resolving staff concerns, while maintaining open communication.
• Create and manage staff schedules based on occupancy and operational needs, ensuring adequate coverage for daily tasks and projects.
• Oversee and correct payroll records to ensure accurate and timely pay, including adjustments for extra cleanup, roll‑away beds, and purchased rooms.

Quality Control & Budgeting

• Monitor housekeeping performance metrics, including inspection scores and cleanliness ratings, to ensure high standards.
• Maintain and review departmental budget and expense forecasts to optimize housekeeping operations.

Cleaning & Maintenance Oversight

• Ensure guest rooms and public spaces are cleaned according to standards, including:
  • Cleaning and sanitizing bathtubs, toilets, sinks, mirrors, counters, and floors.
  • Dusting furniture, shelves, and fixtures thoroughly.
  • Vacuuming entire rooms and emptying trash.
  • Stripping and making beds, lifting bedspreads (up to 50 lbs) as needed.
  • Verifying that all electronic equipment and plumbing fixtures are functioning properly.
• Oversee room refresh procedures as per hotel guidelines.

Inventory & Workplace Safety

• Assist with inventory management, ensuring proper stock levels of linen, cleaning supplies, and equipment.
• Maintain clean and organized workstations, housekeeping carts, and linen storage areas.
• Follow all safety protocols, including proper use of PPE, wet floor signage, and biohazard disposal procedures.
• Report any maintenance issues, damages, or safety hazards to the appropriate department.
• Handle lost and found items in compliance with hotel policies.

Leadership & Skills

• Previous hotel housekeeping supervisory experience is a must.
• Strong English communication skills to effectively interact with team members and guests.
• A self‑motivated leader with a professional demeanor who leads by example.
• Willingness to step in and assist with housekeeping tasks when needed, including room cleaning, inspections, and other duties.
• Ability to lift, carry, and move materials as needed.
• Comfortable with physical tasks such as bending, stooping, reaching, and moving throughout the hotel to support the team.
• A team‑oriented mindset with a commitment to excellence in cleanliness and guest satisfaction.

Qualifications & Experience

Required – 3 years of hotel housekeeping supervisory experience.

Hotel experience – 3 years of hotel housekeeping supervisory experience.

Diversity, Equity & Inclusion

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to a diverse workforce and an inclusive environment. All qualified applicants are encouraged to apply.