Room Service Attendant FT

Banner Health; Ottawa; On-site; CAD 29,000 - 38,000; Full time

Job summary

Banner Wyoming Medical Center in Casper, WY, seeks a Dietary & Nutrition Services Assistant to provide patient meal service and menu coordination. You will interact with patients, relay requests to Dietitians, and assemble trays following dietary orders.

The role emphasizes accuracy, sanitation, and strong customer service in a hospital setting. Responsibilities include adjusting menus for diet restrictions, delivering meals, handling special requests, and maintaining high service standards

Qualifications

• Reading, writing and mathematical skills required.
• One to two years of related nutrition services experience preferred.
• Food handlers’ card within 30 days for Banner Staffing Services teams.
• Effective customer service and ability to follow safety guidelines.

Responsibilities

• Visit patients to discuss menu selections based on dietary orders and record meals for units.
• Adjust menus for modified diets and request Diet Tech/Dietitian help when needed.
• Prepare/portion foods and assemble patient trays for service.
• Deliver meals and handle special requests and nourishments.
• Provide excellent customer service by phone or in person and address complaints.
• Maintain food handling and sanitation standards to meet licensing requirements.
• Collaborate with patients, families and staff, resolving menu/tray issues as they arise.

Skills

Interpersonal communication

Customer service

Reading and writing

Mathematical skills

Nutrition knowledge

Food safety

Education

High school diploma or GED

Tools

POS systems

Business software

Job description

Primary City/State:

Casper, Wyoming

Department Name:

Culinary & Nutrition-Hosp

Work Shift:

Varied

Job Category:

Facilities, Environmental Services, and Culinary

Banner Health was recently recognized on Forbes inaugural list of America’s Dream Employers 2025. This list highlights employers across the country that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of their employees.

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of.

As part of the Culinary team you would interact with all of our patients. This is an active job with opportunity to engage with everyone within the hospital. In this position, you work as a member of the food service team on one or more assignments including patient tray line assembly, delivering meals to patients, communicating patient needs, and cleaning.

We are currently looking for someone interested in working varied shifts, 5x8-hr shifts per week. Our department is staffed 7 days a week, so weekends are required.

Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state’s largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

POSITION SUMMARY

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

CORE FUNCTIONS

1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.

2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.

3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.

4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.

5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.

6. Maintains food handling and sanitation standards to meet licensing agency requirements.

7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

MINIMUM QUALIFICATIONS

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers’ card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers’ card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

PREFERRED QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.