Room Attendant - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in Tofino, British Columbia, is seeking a dedicated Room Attendant to join their Housekeeping Team. The position focuses on delivering exceptional guest experiences by ensuring cleanliness and exceeding hospitality standards. Ideal candidates will have exemplary guest service skills, a proactive attitude, and the ability to work in a fast-paced environment. This role offers a competitive wage of $20.00 per hour with additional financial incentives based on commitment length. Join us in creating unforgettable stays for our guests.

Benefits

Financial incentives based on commitment

Supportive team environment

Opportunity for growth within the organization

Qualifications

• Willingness to learn in a team environment while striving to exceed standards.
• Demonstrated willingness to exceed guest expectations.
• Flexibility to work evenings and weekends.

Responsibilities

• Ensure personalized guest service exceeding standards.
• Serve as front line contact for guests requiring housekeeping assistance.
• Maintain a clean and tidy work area.

Skills

Exemplary guest service skills

Ability to multi-task

Creative problem solving skills

Excellent interpersonal skills

Professional appearance

Job description

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world‑renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is in our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest.

Job Description

Join our Housekeeping Team as a Room Attendant where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The department prides itself on setting the stage for guests; one day you could be helping set a room up for a surprise birthday with balloons and twinkle lights and the next day tasked to ensure that a guest’s special pillow is in the room prior to their arrival.

This position is available year-round, as well as for seasonal terms (May - October) and co‑op/internship placements.

As a Room Attendant you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Châteaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be one of the front line contacts for guests requiring Housekeeping assistance, committed to ensuring the guests' Wickaninnish Inn experience exceeds their expectations.
• Project a friendly and professional demeanor to guests, making them feel welcome and at home while at the Inn.
• Handle cash and gratuities with accuracy, honesty and discretion.
• Keep work area clean, tidy and fully stocked.
• Complete all necessary administrative duties so work is properly documented.
• Keep all Inn guests safe and free from harm.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Châteaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The desire to be part of a world‑class Housekeeping/Guest Service Team.
• A professionally groomed appearance.
• A positive and pro‑active attitude.
• A calm and capable demeanor.
• The ability to multi‑task in a busy environment and creative problem solving skills are necessary.
• Excellent interpersonal and verbal communication skills are needed. Full command of the English language is required.
• The flexibility and enthusiasm to work evenings and weekends.
• Previous experience in a full service hotel is an asset.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage

$20.00 per hour. Financial incentives available based on length of commitment.

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn.

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e‑mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.