Room Attendant

naturallypacificresort; Campbell River; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Vision & Dental coverage

Training & Development

Employee Assistance Program

Discounts on resort amenities

Wellness support

Pension plan eligibility

Accommodations available

Job summary

Naturally Pacific Resort in Campbell River, BC is seeking a Room Attendant to keep guest rooms spotless, restock supplies, and personalize guest experiences while protecting guest privacy and belongings.

The role involves thorough cleaning, stocking, furniture arrangement, and prompt guest service. Candidates should be physically able to perform duties and work mornings, evenings, weekends, and holidays. Benefits are offered by the resort.

Qualifications

• Experience in housekeeping or cleaning is required.
• Ability to thrive in a fast-paced environment with tight timeframes.
• Strong organizational skills and high energy levels.
• Good communication skills and ability to follow directions.
• Experience with industrial cleaning equipment and products is a plus.
• Physically able to reach, bend, and stand for extended periods.
• Willingness to work mornings, evenings, weekends and holidays.

Responsibilities

• Perform comprehensive room cleaning including dusting, beds, linen removal, vacuuming, bathrooms, and initial checks for left-behind items.
• Restock supplies and prepare rooms with clean linens and amenities for next-day use.
• Arrange furniture for guest use and personalize guest experiences.
• Respond promptly and courteously to guest and staff inquiries and requests.
• Ensure guest privacy and security of rooms and belongings.
• Record rooms cleaned and report maintenance or safety hazards to supervisor.

Skills

Previous housekeeping experience

Fast-paced environment

Organizational skills

Strong communication

Follow directions

Industrial cleaning equipment

Physical stamina

Flexible hours

Job description

The Team

Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

The Role

As a key member of our team the Room Attendant is responsible for performing comprehensive room cleaning, ensuring each guest room is spotless and well-maintained. They restock all supplies and amenities, ensure guests have everything they need for a comfortable stay. The Room Attendant takes initiative to personalize guest experiences, responds promptly to inquiries and requests, and ensures the privacy and security of guests and their belongings.

Your contributions to the team include:

• Comprehensive room cleaning including dusting, making beds, removing used linen, vacuuming, cleaning bathrooms, inside window cleaning, cleaning coffee pots, ensuring pots are plugged in, cleaning sinks and fixtures, and checking under beds, drawers, and closets for left-behind articles or trash.
• Restock all supplies and amenities in rooms and stock linen supply room with clean linens for next day use, ensuring all terry, soap, glasses, comment cards, coffee, and other amenities are available.
• Arrange furniture following guest use.
• Take initiative to add a personalized experience for the guests.
• Respond to guest and staff inquiries, requests, and complaints promptly and courteously.
• Take ownership of guest’s privacy and belongings, ensuring the security of guest rooms.
• Ensure all lost property items left in guest rooms are recorded and properly tagged in the designated area.
• Maintain an up-to-date knowledge of all chemicals and cleaning products, and correct handling procedures.
• Maintain proper usage of cleaning supplies and equipment.
• Report all maintenance and safety hazards, including burned-out light bulbs, plumbing issues, and suspicious activities, to the Housekeeping Supervisor or Rooms Manager.
• Keep an updated record of all rooms cleaned.
• Additional tasks and duties as assigned.

A few things we are looking for in a new team member:

• Previous housekeeping or cleaning experience.
• Ability to thrive in a fast-paced environment with compact timeframes.
• Strong organizational skills and high energy levels.
• Capability to assess a situation for danger or safety issues and act accordingly.
• Strong communication skills.
• Ability to follow directions accurately and efficiently.
• Experience with industrial cleaning equipment and products.
• Physically able to reach, stretch, bend, and walk for an extended period.
• Ability to work mornings, evenings, weekends, and holidays.

Perks & Benefits

At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates.

You will be eligible to receive wages starting from $18.25 to $22.00 per hour, this will be determined by your skill set, education and experience.

We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to genuine hospitality. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Naturally Pacific Resort practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

The Resort

At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100‑room resort features a luxury spa, upscale restaurant and 18‑hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco‑adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.

Thank you and we look forward to receiving your application!