ROI-Driven Enterprise Customer Success Manager (SaaS)

Menlo Ventures; Canada; Remote; CAD 108,000 - 128,000; Full time

Job summary

A leading tech company in Canada is seeking a Customer Success Manager to act as the primary liaison between customers and internal teams. The role requires 5+ years of experience in Customer Success within enterprise SaaS, excellent communication skills, and technical proficiency in relevant technologies. This position offers a salary range of $108,800—$128,000 CAD alongside bonus and benefits options.

Benefits

Bonus eligibility

Restricted stock units (RSUs)

Comprehensive benefits package

Qualifications

• 5+ years of Customer Success experience, ideally in enterprise SaaS.
• Proven ability to manage large customer portfolios.
• Excellent communication and presentation skills.
• Strong problem-solving skills.
• Technical proficiency related to internet technologies.

Responsibilities

• Act as the main point of contact for assigned customers.
• Deliver regular business reviews and communicate ROI.
• Understand customers’ industries and provide tailored recommendations.
• Monitor customer health and manage escalations.
• Coordinate with internal teams to develop customer success plans.

Skills

Customer relationship management

Analytical skills

Communication skills

Problem-solving skills

Technical proficiency

Education

Bachelor's degree in Computer Science or Engineering

Tools

Salesforce

Jira

Job description

A leading tech company in Canada is seeking a Customer Success Manager to act as the primary liaison between customers and internal teams. The role requires 5+ years of experience in Customer Success within enterprise SaaS, excellent communication skills, and technical proficiency in relevant technologies. This position offers a salary range of $108,800—$128,000 CAD alongside bonus and benefits options.