Robotics Support Technician

Novarc Technologies Inc.; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading robotics company in Burnaby is seeking a Robotics Support Technician to troubleshoot complex robotic systems, ensuring high machine uptime and supporting the production team. New graduates with a background in computer science, engineering, or robotics are encouraged to apply. The role includes direct interaction with the shop floor, requiring strong Linux knowledge and communication skills in a fast-paced environment.

Benefits

Opportunities for internal growth

Dynamic work environment

Direct impact on product quality

Qualifications

• New Graduates with strong foundational knowledge of Linux.
• Proactive, self-starter mentality with ownership.
• Comfortable in a fast-paced industrial environment.

Responsibilities

• Troubleshoot and resolve issues with robotic systems.
• Perform maintenance and recovery tasks including PLC reboots.
• Document recurring issues in Jira for feedback.

Skills

Problem-solving aptitude

Excellent communication skills

Knowledge of Linux environments

Hands-on in an industrial setting

Education

Post-secondary programs in Computer Science, Engineering, or Robotics

Tools

Jira

Bash scripting

Python scripting

Job description

Overview

Are you a tech-savvy problem-solver with a passion for robotics and a knack for troubleshooting? If yes, join us on the journey to help build the world using applied robotics and AI!

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicenter of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It\'s a captivating time to be part of our journey - here, you\'ll do more than just work; you\'ll be an integral part of a movement shaping the tech-driven future.

Novarc Technologies is looking for a Robotics Support Technician to join our growing team and support the production of our cobots.

Summary

This vital new position focuses on supporting our advanced, Linux-based robotic systems directly on the shop floor. As the main point of contact for the production team, you will be responsible for ensuring machine uptime, standardizing recovery procedures, and providing crucial feedback to our software and QA teams. This role goes beyond simple repairs; it directly influences productivity, morale, and product quality.

We are seeking a proactive college graduate to join our Software Engineering team. This role is ideal for someone eager to learn, empower our shop floor team, and bridge the gap between development and operations. This position reports directly to the Software Engineering team.

Work Environment & Schedule

On-site, with a hybrid schedule potential after initial onboarding and demonstrated proficiency.

• Monday to Friday, starting no later than 8:30 am.
• Flexibility to work outside of regular hours and on weekends if and when needed.

Duties and Responsibilities

• Serve as the first point of contact for welders and shop floor engineers, rapidly troubleshooting and resolving issues with our robotic systems.
• Perform essential maintenance and recovery tasks, including complex PLC (Programmable Logic Controller) reboots, correcting camera parameters, and addressing hung software.
• Execute "golden build" hard drive swaps to quickly reset machines to a known good state, minimizing downtime.
• Systematically document recurring issues, process inefficiencies, and usability challenges in Jira to provide structured feedback to the engineering team.
• Act as a key liaison between the shop floor and the Software Engineering team, translating operational insights into actionable bug reports and feature requests.
• Contribute to the creation and maintenance of clear troubleshooting guides and standard operating procedures (SOPs) to empower shop floor personnel.
• Assist in validating software fixes and updates in a live production environment.

Minimum Qualifications and Experience

• New Graduates of post-secondary programs in Computer Science, Computer Engineering, Robotics, Mechatronics, or a similar technical discipline.
• Strong foundational knowledge of Linux environments and command-line operations is a must.
• An innate problem-solving aptitude and a methodical approach to troubleshooting complex systems.
• Excellent communication skills with the ability to interact effectively with diverse teams.
• A proactive, self-starter mentality with a strong sense of ownership.
• Comfortable with hands-on work in a fast-paced industrial setting.

Nice to have

• Experience with basic scripting (e.g., Bash, Python) for automation.
• Prior exposure to industrial automation, PLCs, or robotics concepts.
• Familiarity with technical documentation or a customer service/support mindset.

About Novarc Technologies

Novarc Technologies is a full-stack robotics company specializing in the design and manufacturing of cobots and AI-based machine vision solutions for autonomous welding. Novarc’s Spool Welding Robot (SWR) is the world\'s first of its kind in pipe welding applications. As a proven pioneer in the field, Novarc\'s team is dedicated to solving challenging welding automation problems that improve customers\' bottom line.

Why Novarc

• Make a Direct Impact - Your work will immediately reduce downtime, improve productivity, and directly influence the quality of our cutting-edge robotic products.
• Growing Opportunities - We are in the process of maturing into a fast-growing medium-sized business.
• Great place to be - We have created a fun, adventurous, and open-minded environment where our teams are encouraged to bond and expose a little weirdness.
• Best People - Our team is made up of talented, intelligent, and hardworking people.
• Lots of Opportunities - We are constantly looking for stand-out talent internally to move into leadership positions.

We are excited to invite you to join our growing team for this amazing journey!

Equal Employment Opportunity statement: Novarc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, national or ethnic origin, color, political belief, marital or family status, religion, special abilities, age, sex or sexual orientation, or a criminal conviction or charge that is unrelated to employment of to the intended employment of that person. This applies to all our practices of recruitment, selection, promotion, training and development, health and safety, and compensation.