Road Investigator, Surveillance

Aviva; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Alberta is seeking an Investigative Case Lead to perform field investigations and produce actionable reports. The ideal candidate will have over 3 years of experience in surveillance or field investigation, strong analytical and decision-making skills, and the ability to work independently. This role offers a compelling rewards package including health benefits, career development opportunities, and competitive vacation provisions.

Benefits

Base compensation

Eligibility for annual bonus

Flexible vacation package

Corporate wellness programs

Qualifications

• Minimum 3+ years in surveillance/field investigation.
• Demonstrated ability to operate under austere conditions.
• Strong operational risk assessment and control skills.

Responsibilities

• Act as Case Lead performing field investigations.
• Maintain availability for critical investigative needs.
• Produce succinct, actionable reports based on evidence.

Skills

Operational risk assessment

Analytical skills

Problem-solving skills

Decision-making skills

Surveillance expertise

Education

Post-secondary education or equivalent experience

CIP designation or working towards CIP

Job description

Overview

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

What You\'ll Do

• Act as Case Lead and perform discreet field investigations using stationary and mobile surveillance strategies.

• Maintain broad, last minute availability to attend to critical investigative needs.

• Utilize proactive case management to maintain agility and ensure stakeholders are updated & aware of investigative findings in a timely manner.

• Produce succinct and actionable reports based on evidence gathered.

• Observe strict privacy requirements and ensure all investigations align with applicable legislation & regulation.

• Adhere to best practices related to investigation, safety, risk management, and the law.

• Maintain an acceptable driving record throughout your employment.

• Take part in projects and broader department strategies and initiatives.

• Conduct investigative assistance/tasks as assigned

• Establish investigation strategy, gather and analyze facts, manage case file, and ensure proper documentation and collection of physical or electronic evidence

• Assist stationary investigators with field investigation, as required

• Determine when an investigation is ready for disposition

• Prepare case brief for defending a case disposition or enabling internal or external prosecutions

• Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations

• Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined

• Attend court as directed

What You\'ll Bring

• Post-secondary education or equivalent work experience

• CIP designation or working towards CIP an asset

• Minimum 3+ years in surveillance / field investigation

• Demonstrated ability to operate for extended periods in austere environments and conditions.

• Experience working alone under minimal supervision for extended periods.

• Strong operational risk assessment and control skills

• Excellent analytical, problem-solving, and decision-making skills

• Class 5 License with an acceptable driving record

• Confidence in making objective decisions in high-risk or legally sensitive matters

• Solid understanding of surveillance case law and applicable privacy legislation

• First Responder / Military Experience / Law Enforcement / Private Investigation considered an asset.

• Superior analytical, problem-solving and decision-making skills

• Valid driver’s licence

• Mobility across Canada, as required

What You\'ll Get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.