RMSI-JTAC Jasper AB Guest Services Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Services Manager to oversee daily operations and ensure exceptional guest experiences. The role requires strong leadership skills, a passion for customer service, and the ability to manage a team effectively. This full-time position offers a unique opportunity to work in a beautiful mountain resort environment.

Qualifications

• Strong organizational skills and good money handling skills.
• Ability to work independently and as part of a team.
• Professional deportment with excellent customer service skills.

Responsibilities

• Oversee all operations and staff within the Guest Services Department.
• Hire, train, schedule, and evaluate Guest Services staff.
• Manage cash handling procedures and ensure accurate inventory.

Skills

Customer Service

Leadership

Time Management

Analytical Skills

Education

3-5 years Management or Supervisory experience

Business / Finance experience

Tools

Financial / accounting software

Data management software

POS systems

Job description

RMSI-JTAC1 Marmot Rd, Jasper, ABFull-time Job detailsJob typeFull-timeShift and scheduleWeekends as neededHolidaysLocation1 Marmot Rd, Jasper, ABFull job descriptionReports To: Vice PresidentPosition Overview:This is a full-time, year-round role with Ski Marmot Basin Limited Partnership, 40 hours per week.The Guest Services (GS) Manager is responsible for ensuring an exceptional guest experience from arrival to departure. This leadership role oversees the daily operations of guest services. The ideal candidate brings a passion for hospitality, a deep understanding of service standards, and a love for mountain resort culture.The GS Manager oversees and is responsible for all functions of the Guest Services department including the ticket office and all ski lift ticket products on-site, online, at the town store, through third party vendors and re-sellers.The GS manager will ensure all staff are professional, knowledgeable, and enthusiastic with their interaction with guests and other staff.Job Duties & ResponsibilitiesOversee all operations and staff within the Guest Services Department.Hire, train, schedule, and evaluate Guest Services staff to ensure consistent delivery of high-quality customer service and accurate sales of lift ticket products (e.g., tickets, season passes, Escape Cards).Prepare and manage departmental budgets, staffing schedules, and payroll.Develop, maintain, and implement training manuals, process documents, and onboarding materials.Train staff on all relevant systems and procedures, including customer service, product knowledge, cash handling, and safety protocols.Communicate and implement new and ongoing programs from resort management to the Guest Services Team.Ensure accurate inventory and organization of ticketing products and materials (tickets, vouchers, RFID cards, gift certificates, consignment and bus tickets).Monitor and maintain POS systems, including setup, troubleshooting (including RTP), testing of products, and accuracy of ticket pricing, discount structures, and complimentary files.Manage cash handling procedures including:Balancing safes and daily depositsOverseeing floats and coin/bank runsEnsuring ATM cash levels and accuracyVerifying cash outs for revenue auditsEnsuring completion and accuracy of day-end procedures and reporting (e.g., Sunshine & Marmot exchanges).Collaborate with the Marketing and Accounting departments to maintain and populate the online store with up-to-date products and services.Coordinate with other departments (e.g., Group Sales, Snow School, Rentals, Accounting, Food & Beverage) to ensure seamless guest service delivery.Confirm Destination Tour Operator bookings and arrange delivery of lift tickets and transportation vouchers to partner hotels.Manage distribution of consignment and bus tickets to hotels, tour operators, and ski shops.Order and restock supplies, such as season pass cards, printer film, waivers, and other materials.Handle and document valuable lost and found items.Monitor guest feedback and analyze trends to improve service delivery and guest satisfaction.Enforce resort policies, service standards, and safety procedures within the Guest Services area.Provide leadership and support during peak periods, including weekends, holidays, and special events.Promote resort offerings and upsell relevant services to drive revenue.Ensure all Guest Services and ticket office staff are in proper uniform and wearing name tags.Assist other managers or departments as needed.Supplementary:Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”.Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.Core Competencies:Demonstrated leadership for communicating with different departments, cultures & mindsets to accomplish position objectives and responsibilities.Demonstrated strong prioritization, time management, planning and organizational skills.Analytical skills.Critical thinking.Highly customer focused.Ability to work with tight deadlines.Able to work a flexible schedule.Able to work independently and as part of a team.Be able to deal with urgent and high-pressure situations like power outages and irate or unhappy guests.Demonstrated training abilities for staff.Core Qualifications:3-5 years Management or Supervisory experience preferred.Business / Finance experience.Financial / accounting software experience.Data management software experience.Strong organizational skills.Strong computer and POS skills (Word, Excel, RTP, POS).Good money handling skills.Attributes:Professional deportment with excellent customer service skills.Strong team member able to take direction.Trustworthy and capable of working unsupervised.Passion for skiing and snow sports.

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Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.