RMA CX Specialist - 12-Month | Hybrid

Northern Digital Inc; Southwestern Ontario; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A medical technology company in Ontario is seeking a Customer Experience Specialist – RMA on a 12-month contract. The role involves managing the return merchandise process, liaising with multiple departments, and improving communication with customers. Ideal candidates will have a diploma in Business or Communications, at least two years of relevant experience, and strong skills in Excel. This position offers a hybrid work model with opportunities for collaboration and growth.

Benefits

Hybrid work model

Employee social events

On-site parking

Qualifications

• Minimum 2 years’ experience in customer service, order management or operations.
• Excellent Excel skills and strong customer focus.
• Detail-oriented and comfortable managing multiple concurrent orders.

Responsibilities

• Manage RMA requests, validate submissions, and keep customers informed.
• Serve as liaison for procurement/supply-chain teams on RMA timelines.
• Coordinate with internal stakeholders for seamless operations.
• Maintain accurate records in CRM/ERP systems.
• Improve SOPs related to RMA handling and customer communication.

Skills

Customer service experience

Order management

Problem-solving skills

Strong Excel skills

Education

Diploma or degree in Business or Communications

Tools

Salesforce

Microsoft Dynamics

Job description

A medical technology company in Ontario is seeking a Customer Experience Specialist – RMA on a 12-month contract. The role involves managing the return merchandise process, liaising with multiple departments, and improving communication with customers. Ideal candidates will have a diploma in Business or Communications, at least two years of relevant experience, and strong skills in Excel. This position offers a hybrid work model with opportunities for collaboration and growth.