Revenue Ops Systems Analyst

AppDirect, Inc; Canada; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

AppDirect is seeking an Revenue Ops Systems Analyst to own the GTM technology stack, with focus on Salesforce and adjacent systems such as Planhat, Zendesk, Gong, and HubSpot. You will ensure data flows, integrations stay healthy, and the tech stack scales with the business.

You’ll design AI-powered workflows, build automation, and partner with Marketing, Sales, Customer Success, and Finance to translate needs into scalable processes.

Qualifications

• 3+ years in an operations/go-to-market role with hands-on GTM experience.
• Ability to analyze data, identify gaps, and back decisions with evidence.
• Deep Salesforce administration experience: config, data modeling, reporting; admin certs a plus.
• Experience building GTM systems and integrations (Zendesk, HubSpot, Planhat, Gong, etc.).
• Hands-on with LLMs and some scripting to connect systems.
• Strong project management and prioritization skills.
• Excellent written and verbal communication for cross-functional alignment.
• Willingness to work independently in a fast-paced environment.

Responsibilities

• Own the GTM tech stack, ensuring Salesforce and adjacent systems operate as one connected system.
• Identify gaps using internal data and propose ROI-driven improvements.
• Build and manage automation workflows to reduce manual work.
• Design AI-powered workflows with multi-step agent logic and data extraction.
• Translate business needs into scalable, intuitive processes across teams.
• Pilot and implement AI tools to boost GTM efficiency and rep productivity.
• Maintain data integrity across systems and reporting.
• Support commissions, territory management, and data enrichment processes.
• Lead cross-functional GTM systems projects from scope to shipped outcomes.
• Coordinate incident response with change management and monitoring.

Skills

Salesforce Admin

GTM Systems

SQL & Data Analysis

AI Tool Experience

Scripting (TypeScript/JS, Python)

Project Management

Cross-functional Collaboration

Communication Skills

Tools

Planhat

Zendesk

Gong

HubSpot

Looker

Snowflake

Tableau

Job description

Revenue Ops Systems Analyst

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS — purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners — complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

As an Revenue Ops Systems Analyst, you are the person who treats our GTM tech stack like a product, not a maintenance job. You own the infrastructure behind Salesforce and every system that touches it — Planhat, Zendesk, Gong, HubSpot — and you make sure they work as one connected engine, not a pile of disconnected tools duct-taped together. You don't wait for a broken workflow to blow up in someone's pipeline before you fix it; you're already in the data, hunting for what's slow, what's messy, and what's about to break. You see AI and automation as first-class tools, not side projects — evaluating and shipping the ones that actually move the needle, not the ones that just look good in a demo. You partner across Sales, Marketing, Customer Success, and Finance, translating what they need into systems that are scalable and actually intuitive to use. You are comfortable working independently and helping others see what can be accomplished when we invest in the right processes and bring data into our decision making. You are resourceful, independent, and good-natured with strong communication skills and a deep attention to detail.

What you’ll do and how you’ll have an impact

• Own the GTM technology stack, ensuring Salesforce and adjacent systems (Planhat, Zendesk, Gong, Hubspot) operate as one connected system, data flows cleanly, integrations stay healthy, and the tech stack scales with the business.
• Proactively identify & resolve gaps by leveraging internal data to perform detailed investigations to reveal insights into root causes, areas of most impact, priorities of focus, and recommend paths forward to optimize all GTM processes. Do not wait for GTM teams to flag a problem.
• Build and manage automation workflows that reduce manual work and improve team efficiencies.
• Design and ship AI-powered workflows that go beyond simple triggers — multi-step agents, structured data extraction, and automations that make judgment calls, not just move data from A to B.
• Partner with Marketing, Sales, Customer Success, and Finance to identify and translate business needs into scalable & intuitive processes.
• Evaluate, pilot, and implement AI tools (ex. Claude, Devs.ai, Clay, Workato) that improve GTM efficiency and rep productivity, with a clear eye toward ROI and adoption.
• Drive data integrity across systems, workflows, and reporting (deduplication, standardization, and enforcement of data entry standards)
• Support and automate processes for commissions, territory management and data enrichment.
• Manage incident response with change management, monitoring/alerting automation, and documented processes so information is not siloed.
• Lead cross-functional GTM systems projects end to end — scope the problem, decide the technical approach, get buy-in from Sales/CS/Marketing/Finance leads, and drive implementation to a shipped outcome, not just a recommendation.

What we’re looking for

• 3+ years of business experience, with deep experience working in an operations role within go-to-market (Sales, Customer Success, Marketing, Revenue, etc)
• Enjoy digging into quantitative and qualitative data to spot process gaps, generate solutions, and back decisions with evidence rather than intuition.
• Deep Salesforce administration experience - configuration, workflow/flow building, data modeling, and reporting at minimum; formal admin certification a plus.
• Experience building and managing modern GTM systems and integrations - such as Zendesk, Hubspot, Default, Planhat, Seamless, Gong, Sale Nav, etc.
• Hands-on experience building with LLMs directly — prompt design, tool/function calling, context and memory design, output evaluation — beyond configuring no-code automation tools like Workato or Zapier. Comfort with basic scripting (TypeScript/JavaScript and Python) to connect systems.
• Strong project management skills and an ability to support key priorities from ideation through to execution.
• Experience identifying problems, providing creative solutions, and ruthlessly prioritizing projects based on business impact, rather than working purely off inbound requests
• Strong SQL or data analysis skills sufficient to investigate data quality issues and build reporting independently. Experience with BI/reporting tools (Looker, Snowflake, Tableau, or similar) beyond native CRM reporting.
• Self-motivated, action-oriented and able to adapt to a fast paced environment while working independently
• Excellent written and verbal communication skills, since documentation and cross-functional alignment are core to the job.
• Able to challenge other’s opinions, assumptions, and actions, but also willing to support ultimate decisions that may go in a different direction.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: "https://www.appdirect.com/about/privacy-notice"

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting [e-mail].

• Department Revenue, PartnerStack
• Location Canada