Return-It Associate

Jobtailor; Vancouver; On-site; CAD 36,000 - 48,000; Full time

Job summary

Jobtailor in Vancouver is seeking a customer-focused team member to support the Return-It collection facility. You will assist customers, process beverage container returns, and help maintain daily operations in a fast-paced environment.

You will learn to operate RVMs and automated equipment, handle cash using the Point-of-Return system, and participate in health and safety procedures while contributing to accurate end-of-day reports and inventory coordination.

Qualifications

• High school diploma or equivalent.
• Bondable.
• Previous retail or customer service experience is asset.
• Excellent interpersonal and communication skills.
• Ability to learn and operate RVMs and automated sorting equipment.

Responsibilities

• Assist customers and process beverage container returns.
• Support daily operations of the Return-It collection facility.
• Inspect containers for compliance with recycling program guidelines and deposit-refund eligibility.
• Process returns through RVMs and automated equipment.
• Handle cash and operate customer deposit-return transactions using Encorp's proprietary point-of-return system.
• Complete accurate daily cash reconciliation.
• Prepare and submit end-of-day financial reports to the Finance team.
• Monitor beverage-container collection levels and back-of-house storage capacity.
• Coordinate inventory levels and shipments with Encorp transporters.
• Identify and mitigate workplace hazards and follow health and safety procedures.
• Follow company policies and procedures and suggest process improvements.
• Provide customer service and information about the deposit-return process.
• Address customer inquiries, concerns, and feedback.
• Explain the environmental benefits of recycling and the deposit-return system.
• Operate and maintain RVMs and automated sorting equipment.
• Follow regular and preventative maintenance procedures.
• Coordinate with technical support to resolve equipment issues and elevate to a manager as needed.
• Use pallet jacks or other equipment to move materials to storage and prepare them for transporter collection.

Skills

Customer Service

RVM Operation

Cash Handling

Daily Financial Reporting

Inventory Management

Environmental Sustainability Knowledge

Attention to Detail

Multitasking

Compliance Inspection

Education

High School Diploma or Equivalent

Tools

RVMs

Point-of-Return System

Pallet Jacks

Job description

• Assist customers and process beverage container returns
• Support daily operations of the Return-It collection facility
• Inspect containers for compliance with recycling program guidelines and deposit-refund eligibility
• Process returns through RVMs and automated equipment
• Handle cash and operate customer deposit-return transactions using Encorp's proprietary point-of-return system
• Complete accurate daily cash reconciliation
• Prepare and submit end-of-day financial reports to the Finance team
• Monitor beverage-container collection levels and back-of-house storage capacity
• Coordinate inventory levels and shipments with Encorp transporters
• Identify and mitigate workplace hazards and follow health and safety procedures
• Follow company policies and procedures and suggest process improvements
• Provide customer service and information about the deposit-return process
• Address customer inquiries, concerns, and feedback
• Explain the environmental benefits of recycling and the deposit-return system
• Operate and maintain RVMs and automated sorting equipment
• Follow regular and preventative maintenance procedures
• Coordinate with technical support to resolve equipment issues and elevate to a manager as needed
• Use pallet jacks or other equipment to move materials to storage and prepare them for transporter collection

Requirements

• Previous retail or customer service experience is an asset; positive attitude and willingness to learn
• Strong organizational and multitasking skills
• Excellent interpersonal and communication skills
• Ability to learn and operate RVMs and automated sorting equipment
• Ability to lift and move materials
• Knowledge and passion for environmental sustainability practices are a plus
• Must be bondable
• High school diploma or equivalent
• Previous experience in a retail chain/franchise environment is an asset
• Knowledge or experience of EPR or alternative recycling programs is an asset
• Strong attention to detail and ability to work efficiently in a fast-paced environment
• Excellent communication and interpersonal skills
• Verbal and written communication in English
• Ability to work 40 hours per week, Sunday-Thursday, 9am-5pm

Core Competencies

Demonstrates strong customer service skills while efficiently processing beverage container returns and managing daily operations at the Return-It collection facility. Proficient in operating RVMs and automated sorting equipment, with a commitment to environmental sustainability practices.

Highest-signal resume keywords

• Customer Service
• RVM Operation
• Cash Reconciliation
• Inventory Coordination
• Health and Safety Compliance

ATS Optimization Keywords

Hard Skills

• Beverage Container Returns Processing
• Automated Equipment Operation
• Cash Handling
• Daily Financial Reporting
• Inventory Management
• Environmental Sustainability Knowledge
• Attention to Detail
• Multitasking
• Compliance Inspection

Soft Skills

• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Positive Attitude
• Willingness to Learn

Certifications & Qualifications

• High School Diploma or Equivalent
• Bondable

Industry Keywords

• EPR Programs
• Recycling Programs
• Deposit-Return System
• Health and Safety Procedures

Tools & Technologies

• RVMs
• Point-of-Return System
• Pallet Jacks