Return Agent - Calgary Airport

Kibbi Technologies Inc.; Calgary; On-site; CAD 14,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Full-time schedule

Employee discount

Retirement plan with company match

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental (Canada) Inc. in Calgary is hiring a Return Agent to deliver friendly, efficient service during all stages of the rental return. You will assist customers, inspect vehicles, and ensure accurate documentation and receipts.

The role requires a minimum 18 years of age, a high school diploma, and a valid Alberta driver’s license with clean record. We offer a full-time 40-hour schedule, paid time off, health and dental coverage, retirement plan with company match, and training

Qualifications

• Minimum high school diploma or GED required.
• Must be proficient in English, written and verbal.
• Minimum 1 year experience in a customer service role.

Responsibilities

• Assist customers with the rental return process.
• Resolve customer service issues effectively and courteously.
• Inspect vehicles upon rental return and document details (mileage, fuel, damages).
• Explain rental charges and provide accurate receipts.
• Keep the lot organized and support other staff as needed.
• Represent the company positively to vendors and the public.

Skills

Customer service

English proficiency

Education

High School Diploma or GED

Job description

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National Car Rental (Canada) Inc. has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Opening available at the following branch location:

• Calgary Airport - 2000 AIRPORT RD NE CALGARY, AB T2E 6W5

This is a full time position that pays $17.25 / hour.

We Offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule A:

• Tuesday-Saturday: 6:00am-2:30pm

Schedule B:

• Tuesday-Saturday: 11:00am-7:30pm

Responsibilities

• Assist all customers with the rental return process.
• Effectively resolve all customer service issues.
• Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Assist other employees in keeping lot organized for ease of access and traffic flow.
• Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
• Positively represent the Company to all vendors and the general public.
• Ensures the security of company assets.
• Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

Qualifications

Schedule B:

• Must be at least 18 years of age.
• Minimum High School Diploma or G.E.D. required.
• Must have a current and valid Alberta Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Minimum 1 year experience in a customer service role.
• Must be proficient in English, written and verbal comprehension.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work the following schedule:
  • Schedule A:
    • Tuesday-Saturday: 6:00am-2:30pm OR
    • Tuesday-Saturday: 11:00am-7:30pm