Retail Territory Representative

Rogers Communications, Inc.; Toronto; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Donation matching

Volunteer time off

Pension + stock options

Employee discounts

Leadership development

Job summary

Rogers Communications, Inc. is seeking a Retail Territory Representative to act as a Brand Ambassador across branded partner and dealer stores in the Greater Toronto Area. You will drive territory performance through sales execution, coaching, and market insights.

Reporting to the Regional Retail Manager, you will deliver revenue and customer experience targets while building strong relationships with staff and management. This is a full-time role requiring travel up to 75% and flexible hours.

Qualifications

• Post secondary education in Business or a related discipline (or equivalent experience).
• 3–5 years of experience in Retail Sales, Store Management, Field Representative, Dealer Account Management, or Telecommunications.
• Proven ability to influence and drive results through relationships without direct authority.
• Strong analytical, planning, and organizational skills.
• Excellent communication and relationship-building capabilities.
• Ability to work independently in a fast-paced, performance-driven environment.
• Valid driver’s license with clean driving record and access to a personal vehicle, and ability to travel within the assigned region.

Responsibilities

• Manage an assigned Partner, Corporate and Dealer retail territory to deliver sales targets, KPIs, and execution priorities.
• Build strong relationships with Dealer & Partner store employees, their leaders, Store Managers, and sales teams to influence performance.
• Ability to work cross functionally with Dealer & Partner account teams to ensure a strong feedback loop.
• Develop and execute territory action plans based on sales analysis, contribution, and local market insights.
• Train and coach retail associates on products, systems, promotions, and differentiators.
• Support and execute promotions, vendor events, demo days, and community initiatives to grow market share.
• Escalate issues to management and ensure timely resolution and follow-up.
• Analyze sales reports and market performance to identify opportunities and risks.
• Gather and share competitive intelligence and field insights with leadership.
• Ensure brand standards across merchandising, demos, and collateral placement.

Skills

Influence & results

Analytical

Communication

Independence

Travel readiness

Education

Post secondary education in Business or related discipline

Job description

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Retail Territory Representative

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

The Retail Territory Representativeserves as a Brand Ambassador across assigned Branded Partner, Corporate
and Dealer retail locations, driving territory performance through strong relationships, sales execution, coaching,
and market insights. Reporting to the Manager, Regional Retail (with accountabilities to Partner and Dealer
channel), this role is responsible for delivering strategic sales programs that achieve revenue, market share, and
customer experience targets across a defined territory.

Key Responsibilities

• Manage an assigned Partner, Corporate and Dealer retail territory to deliver sales targets, KPIs, and executionpriorities
• Build strong relationships with Dealer & Partner store employees, their respective leaders, Store Managers,
  and sales teams to influence performance
• Ability to work cross functionally with both Dealer & Partner account teams to ensure a strong feedback loop
• Develop and execute territory action plans based on sales analysis, contribution, and local market insights
• Train and coach retail associates on products, systems, promotions, and key differentiators
• Support and execute promotions, vendor events, demo days, and community initiatives to grow market share
• Act as escalation point for customer and store issues, ensuring timely resolution and follow-up
• Analyze sales reports and market performance to identify opportunities and risks
• Gather and share competitive intelligence and field insights with leadership
• Ensure brand standards are consistently executed across merchandising, demos, and collateral placement
• Escalate issues and recommendations to management
• Completion of checklists during visits including store and operating standards
• Ability to work flexible hours to meet changing deadlines inclusive of evenings, weekends and holidays

Qualifications & Experience

• Post secondary education in Business or a related discipline (or equivalent experience)
• 3–5 years of experience in Retail Sales, Store Management, Field Representative, Dealer Account Management, or Telecommunications
• Proven ability to influence and drive results through relationships without direct authority
• Strong analytical, planning, and organizational skills
• Excellent communication and relationship‑building capabilities
• Ability to work independently in a fast‑paced, performance‑driven environment
• Valid driver’s license includes a clean driver's abstract access to a personal vehicle, and ability to travel within assigned region.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Regional Store Locations, Greater Toronto Area, ON
Travel Requirements: Up to 75%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Sales & Account Management
Requisition ID: 343507

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Retail

Location:

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply