Retail Team Leader: Customer Experience & Growth

Staples Canada; Calgary; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading retail company in Calgary is seeking an Assistant Manager to drive exceptional customer service and sales. The role involves coaching the team, managing operations, and developing associates for continuous improvement. Candidates should have 2-3 years of retail management experience and strong interpersonal skills. We offer competitive benefits including health and dental coverage, performance bonuses, and opportunities for personal growth in a diverse and inclusive environment.

Benefits

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Qualifications

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer-focused approach.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and coach the team to provide exceptional customer service.
• Drive an inspired, sales-focused approach through your team.
• Attract, train, develop, and engage associates.
• Ensure compliance with safety and operational standards.
• Maintain daily communication with the team.

Skills

Retail management experience

Coaching and developing talent

Excellent communication skills

Multi-tasking abilities

Job description

A leading retail company in Calgary is seeking an Assistant Manager to drive exceptional customer service and sales. The role involves coaching the team, managing operations, and developing associates for continuous improvement. Candidates should have 2-3 years of retail management experience and strong interpersonal skills. We offer competitive benefits including health and dental coverage, performance bonuses, and opportunities for personal growth in a diverse and inclusive environment.