Retail Team Lead (FT)

New Balance; Powell River; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

New Balance in Canada is seeking a Retail Team Lead to guide the sales floor, coach associates, and uphold an exceptional guest experience. You will lead by example, manage operations, and contribute to hiring efforts while meeting store KPIs.

You will balance coaching, scheduling, and inventory control in a hybrid environment, requiring strong communication and a flexible, weekend-ready schedule.

Qualifications

• 2 years retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule, including weekends/holidays.
• Ability to lift and move product up to 50 lbs with assistance if needed.

Responsibilities

• Be a positive leadership presence on the sales floor and coach associates.
• Drive results by training and developing the team to meet store KPIs.
• Assist in creating the schedule and lead floor moves when needed.
• Deliver a great guest experience using the GUEST service model.
• Ensure operational soundness including opening/closing the store and inventory control.
• Participate in recruiting, interviewing, and hiring top talent.
• Follow safety and reporting regulations and guidelines.

Skills

Leadership

Customer service

Verbal communication

Flexibility

Education

High school diploma

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.

MAJOR RESPONSIBILITIES

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

REQUIREMENTS FOR SUCCESS

• 2 years’ retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.