Retail Team Lead - Customer Experience & Ops

Foot Locker; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading athletic retail company in Windsor is seeking a skilled Customer Experience Leader. You will coach and mentor the team to excel in delivering exceptional in-store experiences, drive sales, and manage store operations. Ideal candidates have strong leadership and customer engagement skills, with a passion for athletic products and a flexible availability. Competitive pay at $22.70/hour with various benefits is offered.

Benefits

Employee Discount of 30-50%

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• Minimum 1 year of experience in a customer-facing sales setting.
• Demonstrated ability to engage customers for an elevated experience.
• Resourceful in responding to changing demands.

Responsibilities

• Coach and motivate team to enhance customer service.
• Ensure high customer satisfaction through product knowledge.
• Deliver sales and operational expectations.

Skills

Leadership ability

Customer engagement

Motivation and enthusiasm

Problem analysis

Decision making

Mathematical skills

Ethics and integrity

Flexibility

Job description

A leading athletic retail company in Windsor is seeking a skilled Customer Experience Leader. You will coach and mentor the team to excel in delivering exceptional in-store experiences, drive sales, and manage store operations. Ideal candidates have strong leadership and customer engagement skills, with a passion for athletic products and a flexible availability. Competitive pay at $22.70/hour with various benefits is offered.