Retail Team Lead: Customer Experience & Operations

CLUB MONACO; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent fashion retailer in Vancouver is seeking a Keyholder responsible for enhancing customer experiences and supporting store operations. The ideal candidate will have 1-2 years of retail experience, strong leadership skills, and dedication to high levels of customer service. This role offers a competitive compensation of $19-$20 per hour, with a focus on team training and maintaining operational standards.

Qualifications

• Minimum of 1-2 years of retail experience.
• Excellent interpersonal skills supporting a team environment.
• Strong English communication skills, bilingual is a plus.
• Ability to manage time and projects effectively.
• Organizational skills and attention to detail required.
• Comfort with autonomous decision-making.
• Goal-oriented with a focus on customer service.

Responsibilities

• Protect and enhance customer experience on the sales floor.
• Support management in training and supervising staff.
• Oversee daily operational procedures including opening and closing.
• Participate in inventory preparations and execution.
• Ensure compliance with operational and asset protection policies.

Skills

Retail experience

Leadership experience

Interpersonal skills

English communication

Time management

Planning and organization

Customer service dedication

Job description

A prominent fashion retailer in Vancouver is seeking a Keyholder responsible for enhancing customer experiences and supporting store operations. The ideal candidate will have 1-2 years of retail experience, strong leadership skills, and dedication to high levels of customer service. This role offers a competitive compensation of $19-$20 per hour, with a focus on team training and maintaining operational standards.