Retail Supervisor, Maligne Lake

Pursuit Collection; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A hospitality and attractions company is looking for a team-oriented individual to train and lead retail staff in the Municipality of Jasper. Responsibilities include coaching team members, managing cash handling, and ensuring a positive guest experience. Ideal candidates will have leadership experience, retail expertise, and a keen attention to detail. Enjoy a vibrant work environment and numerous perks, including free access to attractions and discounts on hotel stays.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Subsidized mental health resources

Qualifications

• Previous leadership and cash handling experience required.
• Experience working in retail and using point-of-sale systems.
• Strong hospitality-focused approach with a knack for guest needs.

Responsibilities

• Train, support, and coach retail team members.
• Ensure a memorable experience for guests through standards.
• Manage daily staffing resources according to business volume.

Skills

Leadership

Cash handling

Retail experience

Proactive communication

Adaptability

Attention to detail

Administrative skills

Tools

Microsoft Office

Job description

Role & Responsibilities

• Train, support and coach retail team members in the proactive sales of our retail merchandise
• Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our hospitality, retail operations, safety and employee engagement standards and practices
• Ensure stores are adequately stocked for the day and merchandise displays are maintained and organized throughout the operating day
• Providing leadership and accountability to team members as to meeting expectations of their role
• Assist with scheduling and managing daily staffing resources to expected business volumes
• Work closely with the merchandise inventory team as to product count accuracy and safeguards
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash outs
• Keeping the sales floor and storage areas clean and organized
• Directly support retail agents in any service recovery issues that may arise reporting larger issues to management

Required Skills & Qualifications

• Some previous leadership and cash handling experience required
• Experience working in retail and use of point-of-sale systems
• A passion for coaching and developing employees with a proven track record of “safety 1st practices
• A strong hospitality-focused approach with a natural ability to proactively listen to and understand guest needs
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• Ability to take initiative and follow through on tasks needing attention
• Adaptable to a changing work environment and different tasks
• Enthusiastic and outgoing personality, ability to use this to engage with guests and team members
• A self-starter who is comfortable working in a fast-paced, high-pressure environment
• Competent administrative skills with proficiency in Microsoft Office applications
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all season weather (snow, rain, wind, hail)

The starting wage for this role is $21.00/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.