Retail Supervisor - Full Time (windsor Crossing)

PUMA; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading global sports brand is looking for a motivated individual to join the team in Windsor, Ontario. This role emphasizes delivering high-quality customer experiences while achieving sales goals. Ideal candidates will have 1-2 years of experience in a customer service-oriented retail environment, strong communication skills, and a readiness to work flexible hours. Join us to contribute to a dynamic team that values performance and excellence in service.

Benefits

Base pay: $23.20-$26.20 per hour

Bonus

Benefits

Qualifications

• 1-2 years of experience in a customer service-oriented retail environment.
• Ability to exceed sales goals consistently.
• Strong communication and teamwork skills.
• Basic computer skills, particularly in MS Office.
• Physical ability to lift/carry up to 30 pounds.

Responsibilities

• Deliver exceptional customer experience following PUMA's standards.
• Ensure store meets sales and profitability goals.
• Assist with recruitment and training of staff.
• Control payroll and maintain service-driven scheduling.
• Communicate merchandising opportunities effectively.
• Comply with all policies and operational core competencies.
• Maintain a safe working environment.

Skills

Customer service orientation

Sales goal achievement

Communication skills

Teamwork

Quick learning ability

Tools

MS Office

Job description

Your Talent

• 1 - 2 years' experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

Benefit Summary Full Time

Base pay: $23.20-$26.20 per hour + Bonus + Benefits. Pay may vary depending on job-related knowledge, skills, and experience.

Your Mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and complaint working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

Our Principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

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