Retail Supervisor- Full Time

PUMA SE; Toronto; On-site; CAD 42,000 - 65,000; Full time

Job summary

PUMA Niagara On The Lake store is seeking a Retail Supervisor to drive sales and deliver outstanding customer experiences in a fast-paced environment.

You will lead a small team, manage schedules, support payroll, and ensure inventory accuracy while upholding PUMA’s brand standards. The role requires 1–2 years in retail with a customer-service focus; availability for weekends and holidays is expected.

Qualifications

• 1–2 years in a customer service oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals.
• Strong communication and leadership skills.
• Ability to work non-traditional hours, including weekends/holidays.
• Ability to lift/carry up to 30 pounds.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with recruitment, training, development and succession of high performing employees.
• Payroll control and service driven scheduling to maintain profitability while delivering excellent service.
• Manage and communicate merchandise opportunities to Store leadership and Assistant Manager.
• Achieve inventory and shrink goals; oversee counts and accuracy.
• Handle and process incoming and outgoing merchandise.
• Comply with policies, procedures and core operational standards.
• Maintain a safe, healthy and compliant working and shopping environment.
• Be available for non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Sales goals

Team player

Communication

Learning quickly

MS Office

Retail software

Inventory awareness

Scheduling

Tools

Retail POS systems

Retail software

Job description

Retail Stores, Niagara On The Lake, Canada

Retail Supervisor- Full Time

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.