Retail Store Supervisor

Mission Thrift Store Burlington; Burlington; On-site; CAD 42,000 - 54,000; Full time

Job summary

Mission Thrift Store Burlington's Retail Store Supervisor will oversee daily operations on-site in Sarnia, ON, ensuring a welcoming, safe, and efficient environment for customers, staff, and volunteers.

You will supervise team members, organize schedules, coach for consistent service, manage merchandising, inventory flow from donation intake to sales floor, handle customer inquiries, and support opening/closing procedures.

Qualifications

• Retail or customer-facing experience with strong service skills.
• Supervisory or team leadership experience including scheduling and coaching.
• Basic cash-handling and POS experience with accuracy.
• Strong organizational skills for inventory, merchandising and cleanliness.
• Clear communication and collaboration with diverse team.
• On-site work; ability to lift/move boxes.
• Commitment to mission and community-focused work.
• High school diploma or equivalent preferred.

Responsibilities

• Oversees daily store operations to ensure a welcoming, safe, and efficient environment.
• Supervises team members and volunteers, organizes work schedules, and supports coaching.
• Assists with merchandising, pricing, and presentation of donated goods.
• Manages inventory flow from donation intake to sales floor.
• Handles customer inquiries and resolves issues to maintain service standards.
• Maintains store cleanliness and supports opening/closing procedures.
• Collaborates with leadership to meet sales goals and promote community engagement.

Skills

Customer service

Conflict resolution

Team leadership

Scheduling

Cash handling

POS experience

Inventory management

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Company Description

Mission Thrift Store Burlington is a value-driven retail organization that sells gently used clothing, furniture, and household items to budget-conscious shoppers. The store focuses on purpose over profit, encouraging customers to "feel good and do good" with every purchase. Net proceeds from sales support a joint ministry with Bible League Canada, funding local community initiatives and international programs in more than 50 countries. Donations, volunteer efforts, and purchases all contribute to meaningful impact both locally and globally.

Role Description

The Retail Store Supervisor oversees daily operations of the store, ensuring a welcoming, safe, and efficient environment for customers, staff, and volunteers. This on-site role is located in Sarnia, ON and includes supervising team members, organizing work schedules, and supporting training and coaching for consistent customer service standards. The supervisor helps manage merchandising, pricing, and presentation of donated goods, and assists with inventory flow from donation intake to sales floor. Key responsibilities also include handling customer inquiries, resolving issues, maintaining store cleanliness, and supporting cash handling and opening/closing procedures. The role collaborates with leadership to meet sales goals, uphold organizational values, and promote community engagement.

Qualifications

• Experience in retail or customer-facing environments, with strong customer service and conflict-resolution skills.
• Supervisory or team leadership experience, including scheduling, delegation, and coaching staff or volunteers.
• Basic cash-handling and point-of-sale (POS) experience, with attention to accuracy and store procedures.
• Strong organizational skills for managing inventory, merchandising, and maintaining a clean, safe sales floor.
• Clear communication skills and the ability to collaborate effectively with diverse team members and customers.
• Ability to work on-site, stand for extended periods, lift and move boxes or furniture as needed.
• Commitment to the organization’s mission and interest in community-focused, purpose-driven work.
• Previous thrift, non-profit, or community retail experience is an asset; high school diploma or equivalent preferred.